Customer Success Specialist
Illumina Technology Solutions
Salary
💰 CA$40,000 - CA$45,000 per year
Job Level
Mid-LevelSenior
About the role
- Associa BC is looking for a full-time, permanent Administrative Assistant to join our New Client Team in our Surrey office. Our office is open concept, and it is easily accessible by transit, and we celebrate our diverse and inclusive office culture with social gatherings and celebrations.
- The Administrative Assistant supports and assists the New Client Team with administrative tasks and provides customer service support. Under moderate supervision, the Administrative Assistant's work will involve contact with trades, developers, owners and Council members. This position is hybrid with the Director determining the in office and work from home days/times.
- Duties:
- The Administrative Assistant is integral to our team. The duties will encompass but are not limited to the following:
- Organizes and prepares correspondence relating to association set up for both existing incoming and new construction
- Coordinating internal tasks to ensure all onboarding steps are completed on time
- Arranges for insurance transfers, appraisal and insurance quotes
- Preparing information packages and introductory communication for new clients
- Arranges for utility and trade transfers
- Obtains and transfers documents for new existing clients and developers
- Deals with calls and emails from and to trades, developers, owners and Council members
- Collaborating with Accounting and Operations to support smooth transitions
- Follows through on numerous SOP’s and requests by NCT Managers and Director
- Occasional on-site meetings with Manager to review new construction project or meet with developer or trades or to take pictures of the hydro meters.
- Other duties, as assigned
Requirements
- Must be a positive team player
- Exude a “can do” attitude in all undertakings and be receptive to change and challenges
- Proactive customer service skills
- Excellent time management skills and ability to switch or share duties quickly and proficiently
- Self-starter with exceptional organizational skills and strong attention to detail
- Able to perform tasks independently by following established schedules or SOP’s
- Able to multi-task and meet deadlines
- Demonstrate strong work ethics
- Adhere to privacy and confidentiality regulations
- Must have the ability and the understanding to work outside normal business hours during peak times to ensure set up is completed on time.
- Sound knowledge of Microsoft Office programs
