Software Developer, Intern
JobTarget
Director, Patient Solutions
AssistRx
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Lead
Tech Stack
PMP
About the role
- Oversee all functions of a Patient Solutions Program and ensure a service-oriented, professional working environment
- Provide support, guidance and expertise to management and staff
- Plan and implement operational service center strategies; improve systems and processes; meet and exceed quality goals
- Establish relationships with business partners and provide development and management support of associates
- Provide regular support to the Director of Operations, Senior Leadership and Clients to maintain program operations and goals
- Lead coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities
- Consistently meet Key Performance Indicators (KPIs) for the program and monitor/report program performance statistics and metrics
- Directly and through subordinate leaders drive assigned performance responsibilities of teams and team members
- Leverage Patient Solutions, Operations, and Technology resources to improve process and performance
- Identify, measure, and monitor key performance indicators to develop data-driven recommendations and innovative offerings
- Directly supervise program manager(s) and employees; carry out interviewing, hiring, training, performance appraisals, rewards/discipline, and conflict resolution
Requirements
- Bachelor's degree required, Masters or PMP preferred
- Minimum 7 years of healthcare industry experience, including 3 years of management experience
- Ability to manage others, both direct and indirect
- Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies
- Thorough understanding of business operations and processes required
- Excellent interpersonal skills and ability to influence
- High-level of confidence, integrity, enthusiasm; personality fits a fast-paced, energetic and proactive organization
- Supervisory responsibilities: interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems
- Competencies: Customer Service; Interpersonal Skills; Judgement; Leadership; Problem Solving; Project Management; Technical Skills
- Must be authorized to work in the United States; sponsorship and/or work authorization is not available for this position
- All offers conditional upon successful completion of a pre-employment background check
