AssistIQ

Implementation Manager

AssistIQ

full-time

Posted on:

Location Type: Remote

Location: New York • Ohio • United States

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About the role

  • Plan and execute product implementation at customer locations from discovery to live deployment, including but not limited to:
  • Building and maintaining positive relationships with product end users and communicating effectively with key stakeholders including on-site clinical teams, IT, managers, supply chain/logistics and administration.
  • Completing on-site customer discovery meetings and product demos to understand customer needs and opportunities.
  • Identifying product gaps, customer, and internal risks to product implementation.
  • Partnering with the internal Product team to outline customer needs.
  • Completing on-site training for end users and ensuring end user acceptance.
  • Communicating with various customer stakeholders with project updates throughout the implementation process.
  • Identifying and escalating potential risks to the implementation scope or timeline in a timely manner.
  • Ensuring smooth transition to customer success team post go-live.
  • Ensuring internal and external visibility into implementation progress and milestones for the customer through reporting and stakeholder meetings.
  • Conduct user acceptance testing post go-live with end users and communicate product feedback for improvements.
  • Continuously improve implementation processes, including:
  • Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability.
  • Refining implementation playbook and processes, leveraging feedback from customers.
  • Be the “boots on the ground” to drive product improvements and expansion opportunities:
  • Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features.

Requirements

  • Led software and/or hardware implementations, ideally in healthcare IT (OR and supply chain a bonus but not a requirement) for multiple end user types with various training requirements and strategies. Experience in Surgical ORs or procedure rooms is an asset but not required.
  • Ability to manage key project stakeholder relationships and provide tracking and updates to the internal team as well as customer operational stakeholders.
  • Experience providing support during pre and post go-live and creating successful transitions to customer success teams.
  • Demonstrated capability for problem-solving, prioritization and project management.
  • Excellent interpersonal skills.
  • Ability to synthesize information, think quickly and drive changes.
  • Strong communication (verbal, presentation, written) and time management skills.
  • A current driver’s license.
  • 55%+ travel required
Benefits
  • Health insurance
  • 3 weeks of vacation
  • 10 sick days
  • Flexible work hours
  • Top of class culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software implementationhardware implementationuser acceptance testingproject managementtraining developmentrisk identificationcustomer discoveryproduct feedbackprocess improvementstakeholder communication
Soft Skills
interpersonal skillsproblem-solvingprioritizationtime managementcommunicationsynthesis of informationadaptabilityrelationship managementpresentation skillsteam collaboration
Certifications
driver's license