AssistIQ

Implementation Specialist

• Lead implementations of product at customer locations from discovery to live deployment, including but not limited to:
• Owning end-to-end implementation for singular or multi-site deployments from discovery through go-live and stabilization.
• Serving as an on-site leader during critical phases of implementation, acting as the face of AssistIQ and ensuring high-quality customer experiences.
• Identifying product gaps and effectively communicating them to the customer and internal product team, outlining the risks to implementation.
• Translating customer needs and field insights into actionable product feedback, influencing product prioritization and feature development.
• Identifying and escalating potential risks to the implementation scope or timeline in a timely manner.
• Building and maintaining relationships across clinical, operational, and IT stakeholders.
• Completing on-site training for end users and ensuring end user acceptance.
• Ensuring a smooth transition to customer success post go-live.
• Continuously improve implementation processes, including:
• Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability.
• Refining implementation playbook and processes, leveraging feedback from customers.
• Be the “boots on the ground” to drive product improvements and expansion opportunities:
• Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features.

Senior Implementation Manager