Guide customers through their entire product journey—from initial implementation and technical onboarding, through development and testing, all the way to production deployment
Build custom demos and prototypes that showcase how AssemblyAI's models can solve specific customer use cases
Lead technical discovery sessions with prospects and customers to understand their requirements and design optimal implementations
Assist with competitive evaluations by providing benchmarks, designing fair comparison tests, and helping customers evaluate our models against alternatives
Troubleshoot production issues for customers using our streaming and async APIs
Provide technical guidance on architecture, scaling, data privacy, and best practices for integrating our APIs
Create proofs-of-concept that demonstrate the "art of the possible" with Speech AI
Travel to customer sites for technical workshops, implementation support, and relationship building with key accounts

Requirements

4+ years of customer-facing experience in highly technical environments, requiring strong software engineering skills
Strong programming skills in Python and/or TypeScript/JavaScript
Excellent written and verbal communication skills
Experience with web APIs, WebSockets, and real-time data streaming
Understanding of audio fundamentals
Ability to leverage AI tools creatively to move quickly
Problem-solving mindset
Comfort with ambiguity and fast-paced work
Ability and willingness to travel domestically and internationally as needed (approximately 10-25% of the time)

Benefits

Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonTypeScriptJavaScriptweb APIsWebSocketsreal-time data streamingaudio fundamentalsproblem-solvingtechnical onboardingproduction deployment

Soft Skills

communicationcustomer-facing experiencecreativityadaptabilityrelationship buildingleadershiptechnical guidancetroubleshootingcollaborationcomfort with ambiguity