AssemblyAI

Technical Account Manager

• Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI.
• Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps.
• Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support.
• Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities.
• Drive growth in customer usage of the API across varying product offerings and end customer use cases.
• Build strong connections with our customers to ensure their long-term success with our platform.
• Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.

Senior Technical Account Manager

Content Creator

• Create educational and social-first content — including tutorials, demos, short-form videos, livestreams, and explainers that showcase what’s possible with Voice AI
• Act as the on-camera voice for AssemblyAI’s developer content, walking through real-world use cases, creative applications, and trends in the industry in a way that will resonate with the community and help build AssemblyAI’s brand
• Build, demo, and share lightweight apps and prototypes that bring Speech AI to life in practical, inspiring ways
• Partner with Product Marketing and Growth to turn new features and product updates into engaging social content that will capture the Voice AI industry’s attention
• Stay plugged into AI and developer communities across Twitter/X, YouTube, Reddit, and newsletters — spotting emerging trends, tools, and topics before they peak
• Pitch timely, creative ideas that position AssemblyAI at the center of developer and AI conversations
• Own your projects end-to-end — from concept and scripting to production and publishing — ensuring consistent quality and alignment across teams
• Collaborate with Marketing, Customer Experience, Applied AI, and external creators to deliver cohesive, cross-channel storytelling

AI Content Creator – Contract to Hire

Platform Engineer

• Drive technical direction of data and AI training infrastructure team and shape vision and architecture
• Enhance and scale infrastructure to improve training velocity and research outcomes
• Design scalable, future-proof data platforms optimized for AI research workloads
• Build efficient data pipelines leveraging GCP services
• Implement cost-effective storage and monitoring solutions for ML at scale
• Create flexible training resource management with intelligent queuing and optimize resource allocation
• Participate in on-call rotation to ensure system reliability
• Lead adoption of cutting-edge ML tools and frameworks and streamline workflows
• Enhance tooling and documentation, implement guardrails for cost, quality, and performance
• Collaborate closely with Research team and senior leadership and provide technical guidance across the organization

Lead AI Platform Engineer

Research Engineer

• Investigate and mitigate performance bottlenecks in large-scale distributed training and inference systems.
• Develop and implement low-level (operator/kernel) and high-level (system/architecture) optimization strategies.
• Translate research models and prototypes into highly optimized, production-ready inference systems.
• Explore and integrate inference compilers such as TensorRT, ONNX Runtime, AWS Neuron and Inferentia.
• Design, test, and deploy scalable solutions for parallel and distributed workloads on heterogeneous hardware.
• Facilitate knowledge transfer and bidirectional support between Research and Engineering teams, ensuring alignment of priorities and solutions.
• Collaborate closely with Research and Engineering teams to bridge research and production engineering.

Senior Technical Account Manager

AI Content Creator – Contract to Hire

Lead AI Platform Engineer

Senior Research Engineer