Account Manager

• Serve as the primary point of contact for assigned clients, addressing inquiries and concerns proactively
• Build and maintain strong relationships with healthcare providers and stakeholders
• Conduct regular client meetings to review RCM performance, discuss challenges, and align on financial goals
• Provide ongoing education to clients on RCM processes, industry trends, and regulatory changes
• Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO), Denial Rates, AR Aging, and Net Collections
• Identify trends and implement solutions to optimize revenue collection and minimize delays
• Collaborate with internal billing, coding, and collections teams to ensure timely claims submission, payment posting, and follow-ups
• Address payer issues, reimbursement challenges, and operational bottlenecks
• Develop and execute action plans to improve financial outcomes for clients
• Ensure compliance with industry regulations (HIPAA, CMS, payer policies) and best practices
• Provide detailed reporting and insights on revenue cycle health
• Partner with leadership to refine workflows and enhance efficiency
• Investigate and resolve client issues related to claims, payments, or system inefficiencies
• Work cross-functionally with internal teams to drive process improvements
• Identify automation and technology enhancements to streamline operations.

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