Manager

• Lead and inspire a high-performing benefits team, providing hands-on coaching, mentorship, and development to support both individual growth and departmental success.
• Foster a people-first leadership style that cultivates a culture of accountability, collaboration, and continuous improvement.
• Meet weekly with your team to determine issues, trends and provide coaching opportunities as needed.
• Meet bi-weekly with individuals to check on progress, talk through issues, and make sure employees are meeting expectations.
• Oversee and manage the daily execution of Verifications of Benefits (VOBs), ensuring accuracy, timeliness, and alignment with organizational standards and payer requirements including workload delegation.
• Own and optimize end-to-end workflows for VOB processes, reporting, and internal communications to ensure efficiency and consistency across the department.
• Build and monitor key performance indicators (KPIs), team productivity metrics, and quality assurance measures to ensure operational excellence.
• Collaborate cross-functionally with Accounts Receivable, Billing, Payer Relations, and Utilization Review teams to align benefits strategy with patient access and financial outcomes.
• Act as a strategic problem solver, proactively identifying issues in processes or benefit verifications and driving resolution through thoughtful analysis and team coordination.
• Identify, develop and maintain comprehensive documentation for processes, SOPs, and training materials to support team scalability and consistency.
• Conduct department operations in a manner consistent with the overall organization by implementing and maintaining policies and procedures including process improvements when needed.
• Ensure compliance with all HIPAA and confidentiality regulations in all benefit-related communications and documentation.
• Serve as a subject matter expert in the behavioral health payer landscape, including coverage trends, authorization processes, payer-specific nuances, as well as software management and processes that have been put in place.
• Take on additional projects and tasks as assigned.

Behavioral Health Benefits Manager

Market Area Manager