Manager, Technical Release Manager
1Password
SDLC
Behavioral Health Benefits Manager
Assembly Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and inspire a high-performing benefits team, providing hands-on coaching, mentorship, and development to support both individual growth and departmental success.
- Foster a people-first leadership style that cultivates a culture of accountability, collaboration, and continuous improvement.
- Meet weekly with your team to determine issues, trends and provide coaching opportunities as needed.
- Meet bi-weekly with individuals to check on progress, talk through issues, and make sure employees are meeting expectations.
- Oversee and manage the daily execution of Verifications of Benefits (VOBs), ensuring accuracy, timeliness, and alignment with organizational standards and payer requirements including workload delegation.
- Own and optimize end-to-end workflows for VOB processes, reporting, and internal communications to ensure efficiency and consistency across the department.
- Build and monitor key performance indicators (KPIs), team productivity metrics, and quality assurance measures to ensure operational excellence.
- Collaborate cross-functionally with Accounts Receivable, Billing, Payer Relations, and Utilization Review teams to align benefits strategy with patient access and financial outcomes.
- Act as a strategic problem solver, proactively identifying issues in processes or benefit verifications and driving resolution through thoughtful analysis and team coordination.
- Identify, develop and maintain comprehensive documentation for processes, SOPs, and training materials to support team scalability and consistency.
- Conduct department operations in a manner consistent with the overall organization by implementing and maintaining policies and procedures including process improvements when needed.
- Ensure compliance with all HIPAA and confidentiality regulations in all benefit-related communications and documentation.
- Serve as a subject matter expert in the behavioral health payer landscape, including coverage trends, authorization processes, payer-specific nuances, as well as software management and processes that have been put in place.
- Take on additional projects and tasks as assigned.
Requirements
- Minimum 3 years of direct experience in Verifications of Benefits (VOB) within behavioral health, healthcare, or a similar high-volume, payer-facing environment.
- Must have at least 3 years of experience in a leadership role, including direct supervision of staff, performance management, and team development.
- Strong leadership skills with a passion for mentoring, coaching, and helping others grow professionally.
- Demonstrated success in building or refining operational workflows, SOPs, and process documentation.
- Highly process-oriented and detail-driven, with the ability to build structure in fast-paced or evolving environments.
- Proven ability to analyze problems and troubleshoot complex issues, both independently and collaboratively.
- Experience managing and reporting on KPIs, productivity metrics, and operational dashboards.
- Comfortable working in a technology-enabled environment (e.g., EHR systems, Salesforce, Excel, Power BI, Google Suite, and payer portals).
- Excellent verbal and written communication skills; able to communicate clearly across departments and with external stakeholders.
- Keen Attention to Detail, Dependable, accountable, and quick learner.
- Ability to function well and thrive in a fast-paced and at times stressful environment.
- Strong understanding of payer requirements, behavioral health benefits, and authorization processes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Verifications of Benefits (VOB)operational workflowsSOPsprocess documentationKPI managementproductivity metricsproblem analysistroubleshootingbehavioral health benefitsauthorization processes
Soft skills
leadershipmentoringcoachingteam developmentattention to detaildependabilityaccountabilitycommunicationcollaborationadaptability
