Technical Support Technician

ASSA ABLOY Opening Solutions

full-time

Posted on: 9/25/2025

Origin: • 🇺🇸 United States • Arizona, Florida

✨ AI Apply

Mid-LevelSenior

AWSAzureCloudTCP/IP

About the role

Provide remote technical support to end users and certified partners in the Americas region
Investigate and resolve issues with Traka hardware, embedded Windows applications, and web-based client software
Provide remote systems training as needed
Recreate and troubleshoot issues using lab equipment (hardware, software)
Troubleshoot and diagnose issues via analysis of system-generated log files
Read and interpret blueprints, diagrams, submittals, specifications, schematics, and product manuals
Perform remote software, database, and device upgrades within agreed scope of work
Work closely with Technical Support Manager to evolve technical support and service processes
Contribute product and feature development suggestions
Complete all service forms, reports and maintain CRM in accordance with service management policy
Ensure systems are serviced per Traka guidelines and applicable US and state laws
Perform other duties as assigned by the Manager

College degree in a technical / engineering field or equivalent experience
Hands-on technical support experience with electronic security systems, software applications, and IT/networking
Very strong technical acumen and diagnostic and fault-finding skills in software applications and hardware electronics / embedded systems
Strong practical knowledge and experience with Networking (TCP/IP); certifications an advantage
Strong knowledge of Windows Operating Systems including Windows Server
Knowledge of installation and maintenance practices
Experience with Enterprise Cloud environments including AWS, Azure
Experience operating in a Technical Support team working with ticketing systems and defined processes
Fanatical passion for customer service and operational excellence
Excellent communication skills (oral and written) with ability to communicate at different levels
Excellent knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Highly organized with ability to prioritize workloads and tasks
Customer-facing experience