Revaya Careers

Senior Computer Engineer

Revaya Careers

full-time

Posted on:

Origin:  • 🇵🇭 Philippines

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Salary

💰 $1,500 per month

Job Level

Senior

Tech Stack

AWSAzureCloudCyber SecurityDNSFirewallsTCP/IP

About the role

  • Provide professional English verbal and written communication to clients
  • Multi-task effectively while prioritizing service requests
  • Diagnose and resolve Level 3 IT issues promptly and accurately
  • Manage client networks, systems, and technical infrastructures
  • Maintain detailed documentation of tasks within the ticketing system
  • Implement technical solutions and ensure alignment with best practices
  • Stay current with emerging technologies and cybersecurity standards
  • Support Windows desktop and server environments and cloud platforms as needed

Requirements

  • At least 3 years of relevant Level 2 technical experience
  • Experience with MSP tools such as ConnectWise, Bitdefender
  • Experience with ticketing software like Zendesk, JIRA
  • Strong documentation skills
  • Strong passion for IT and helping people
  • Clear English verbal and written communication skills
  • Proficiency in Microsoft technologies: Office 365, Microsoft AD, Exchange, Windows Server
  • Strong understanding of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Solid knowledge of cybersecurity best practices
  • Experience with networking solutions: SonicWall, pfSense, Sophos Firewalls, VPN
  • Experience with cloud platforms such as Microsoft Azure or AWS
  • Experience supporting Windows 10, Windows 11, Server 2012, Server 2019
  • Experience providing Microsoft Office Suite end-user support
  • Experience with administration and support of Office 365
  • Experience managing user accounts via Active Directory
  • Reliable, high-speed, hard-wired internet connection required
  • Dedicated Windows 10/11 Professional Edition PC (not shared)
  • Noise-canceling headset required
  • Submission requirements: up-to-date resume and a video introduction tailored to this job posting
  • Note: NBI or police clearance required upon acceptance of the job offer