Strategic Account Executive
Enable
ERP
Managing Director – Software Business
Aspire Software
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
ERP
About the role
- Lead a B2B software business focused on solutions that automate critical operational areas for businesses.
- Develop and implement the business’s strategic plan across sales and marketing, R&D, customer service, professional services, and human resources.
- Work closely with leadership to identify, define, and execute strategies to achieve growth plans and operating objectives with a focus on operational excellence.
- Carry full accountability for the business's results, including financial and non-financial goals.
- Own long-range, annual, and quarterly financial and non-financial goals and communicate vision, objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care.
- Manage day-to-day operations including sales performance, opportunity management, forecasting, R&D capacity, and customer support.
- Represent the company at promotional events such as tradeshows and panels.
- Drive revenue growth through cross/upsell, entering adjacent markets, and developing sales operations and infrastructure for scale.
- Maintain competitive intelligence and market trend reporting to inform product development.
- Improve CRM and internal tool usage to increase forecasting capability and provide actionable insights to executive team and board.
- Create and implement sales KPIs (e.g., CAC/LTV) and performance dashboards; measure NRR and MRR trends.
- Manage key relationships with large accounts.
- Execute long-term customer success programs; implement client support initiatives and monitor metrics including program usage, satisfaction, ticket throughput, resolution, and NPS.
- Ensure product roadmaps are established and balanced between new development and maintenance; track Product Manager prioritization and execution.
- Ensure profitable professional services delivery by monitoring billable utilization, staff OPEX, and contribution margin; establish strategies to increase NRR.
- Oversee financial management: maintain forecasts, drive improvements in revenue, profit, customer retention, loss prevention, expense ratios, and ensure P&L, ROI, EBITDA, rule of 40 and ARR/NRR performance.
- Partner with HR lead on talent retention and development, compliance with local employment legislation, and developing local company culture.
- Engage in M&A activities with Valsoft investment group and oversee post-acquisition integration and operational transformation.
Requirements
- 3-8 years of experience in senior leadership roles within B2B technology, software, or enterprise services. Operational leadership experience is preferred.
- Proven track record in managing teams and overseeing business divisions in payments automation, document management, or ERP integration.
- Strong skills in developing and executing strategic business plans across multiple functions.
- Demonstrated success in driving revenue growth and market expansion.
- Hands-on approach to managing daily operations and improving operational excellence.
- Exceptional leadership with the ability to inspire and manage cross-functional teams.
- Results-oriented with a focus on achieving targets and continuous improvement.
- Strong commitment to customer success and care.
- Excellent communication and interpersonal skills for influencing stakeholders.
- Innovative, proactive, and adaptable with a collaborative mindset.
- Legally authorized to work in the US or Canada.
