Aspen Community Foundation

Customer Support

• Provide technical expertise in supporting personal computers, Apple devices, classroom technology and other technology
• Provide technical assistance to end users including software installations and support
• Diagnosing, and solving hardware and software problems
• Train, support, and advise students, faculty and staff on methods and procedures in the usage of instructional technology
• Returns employees and students to productivity as quickly as possible following a technology incident
• Maintain a high degree of knowledge, skill, and experience with the technology supported by the IT department
• Expedites resolutions as quickly and efficiently as possible while providing an accurate solution
• Document support history, troubleshooting efforts, status updates, and resolutions within the college’s ticket management system

Technology Support Specialist I/II