Ascension Executive Recruitment

Vice President

• The VP, Consumer Experience - Experience Insight serves as a key member of the Consumer Experience Team.
• The VP, Consumer Insight leads our overall Experience Insight Strategy and is accountable for applying innovative and rigorous research methods that transform the insights function into a source of sustainable competitive advantage through actionable insights aligned with business goals.
• What You Will Do: Provide executive level leadership on National Consumer Insight, propelling our Net Promoter Score (NPS) growth and helping prioritize strategic efforts that have the greatest impact for our consumers.
• Bridge the partnership between our Data Science, Market Research, Design Research and Consumer Insight teams.
• Accountable for the voice of consumers as it relates to the experience.
• Provide matrix leadership to the Market-level Consumer Insight resources for robust analyses, simple communication, and actionable guidance to our Executive leadership.
• Identify and prioritize actions that drive a consumer centric culture, business outcomes and leader accountability for the markets/line of business.
• Ensure strategic and operational plans, communications, and other activities across all markets/lines of business are aligned and founded in consumer truth.
• Deliver organizational performance outcomes on time, within budget and aligned to Ascension’s Strategic Plan.
• Oversee cross-functional projects and programs effectively and efficiently by escalating risks, tracking decisions, empowering decision makers, identifying interdependencies, building project plans and managing stakeholders.
• Recommend and provide ongoing analytical support for incentive-based consumer measures.
• Foster a culture of appreciation, belongingness, inclusivity, diversity and equity to drive the associate experience.

VP of Consumer Experience - Experience Insight