Service Delivery Manager

Ascension Executive Recruitment

Service Delivery Manager overseeing network service excellence at Ascension Technologies. Driving managed service providers to ensure stable connectivity and operational integrity in healthcare delivery.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $125,689 - $170,049 per yearWebsite

About the role

Key responsibilities & impact

Lead network service excellence by driving Managed Service Providers (MSPs) to meet and exceed performance benchmarks, ensuring our clinical and business teams have the stable connectivity they need.
Create seamless service continuity by acting as the strategic bridge between internal teams and external vendors, resolving complex delivery issues before they impact the organization.
Optimize the total cost of ownership through rigorous financial oversight, ensuring our network investments are balanced between high-quality outcomes and fiscal responsibility.
Support continuous infrastructure evolution by identifying service improvement opportunities and approving root cause analyses to prevent systemic issues from recurring.
Champion operational integrity by ensuring all vendor activities align with corporate security policies, architectural standards, and risk management protocols.

Requirements

What you’ll need

Education: High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
3 years of leadership or management experience preferred.
Extensive MSP Management Experience: At least 5 years of direct experience overseeing IT service delivery through large-scale Managed Service Providers, including contract negotiation and SLA enforcement.
Financial & Technical Acumen: Proven expertise in IT financial management (CapEx/OpEx) specifically within network service delivery or engineering environments.

Benefits

Comp & perks

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MSP managementIT service deliverycontract negotiationSLA enforcementfinancial managementCapExOpExnetwork service deliveryroot cause analysisrisk management

Soft Skills

leadershipstrategic thinkingproblem-solvingcommunicationcollaborationoperational integrityservice continuityperformance managementfiscal responsibilityservice improvement