About the role
- Provide expert-level technical advice and best practices during the implementation, integration, and operation of the solutions
- Lead and oversee technical discussions with customers, demonstrating deep product knowledge and industry expertise
- Serve as the primary technical point of contact for assigned customer accounts
- Assist customers with troubleshooting complex technical issues, working collaboratively with internal engineering and support teams
- Conduct product training and workshops to ensure customers are equipped to use products effectively
Requirements
- Strong background in Healthcare IT and Project Management
- Working knowledge of Linux infrastructure, software development, public and private cloud infrastructure, and Windows client systems
- Proven experience in a customer-facing role, such as a Technical Account Manager, Solutions Engineer, or similar position
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent work experience)
- 6+ years of experience in a Technical Account Manager, Solutions Engineer, or similar role
- PMP certification (nice to have)
- Artisight is committed to fostering a diverse and inclusive workplace
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Linuxpublic cloud infrastructureprivate cloud infrastructureWindows client systemssoftware developmenttroubleshootingtechnical adviceproduct trainingintegrationimplementation
Soft skills
customer-facingcollaborationleadershipcommunicationproblem-solvingtechnical discussionsexpertiseworkshopsbest practicesaccount management
Certifications
PMPBachelor's degree in Computer ScienceBachelor's degree in EngineeringBachelor's degree in Information Technology