Artisight

Support Engineer

• Leading and mentoring the Technical Support Team, communicating and adhering to procedures, policies and goals; monitoring queues and assisting with daily requests
• Provide product expertise for end-users, handling escalated issues
• You’ll act as a key contact for clients
• You’ll analyze client needs and assist clients in translating these needs into technical requirements and solutions
• You’ll help create written documentation outlining proposed solutions for common client issues and requests, which may include written internal knowledge base articles, recorded tutorials, and other processes
• Utilize application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications
• Provide client support, solutions and assistance by ensuring the team is managing support tickets in a timely manner; responding to application issues via phone, email and computer chat
• Learn and gain exposure to all of our tools to become a product knowledge expert
• Work cross-functionally with different departments to grow your knowledge and ensure we have healthy communications across the organization and truly provide our clients with the best experience
• Work with Client Success and Product Managers to share feedback to understand customer feedback and improve technology/relationships
• Run diagnostics to resolve customer reported issues
• Take lead on escalating issues to the Engineering Team
• Follow-up with customers to ensure issues are resolved.

Lead Support Engineer

Engineer

• Travel to client sites nationwide to perform on-site installation, configuration, troubleshooting, and repair of hardware and software systems, including mobile carts, workstations, and associated technology.
• Provide basic support and troubleshooting for Ubuntu Linux systems, Docker containers, and network connectivity.
• Support and maintain video streaming solutions used in clinical settings.
• Perform light mechanical repairs on carts and devices as needed.
• Collaborate closely with client IT staff, clinical engineers, and hospital personnel to ensure minimal disruption to patient care activities.
• Maintain a deep understanding of and adhere to strict hospital protocols, especially in sensitive environments like Operating Rooms (ORs) and in-patient wards.
• Document all service activities, including issues encountered, steps taken for resolution, and parts used.
• Ensure high levels of client satisfaction through professional service and timely issue resolution.

Field Services Engineer

Events

• Lead end-to-end planning and execution of industry events and conferences
• Own event ROI framework covering pre-, during-, and post-event metrics
• Manage vendor relationships (booth builders, printers, shippers, etc.)
• Coordinate design, layout, and logistics for booths and exhibits
• Oversee exhibitor portal tasks (registrations, furniture, A/V, swag, etc.)
• Lead pre-event kickoff meetings and manage staff schedules and expectations
• Support on-site execution, including live social media coordination and tech setup
• Conduct post-event debriefs to identify wins, challenges, and improvements
• Own lead capture, scoring, and routing processes for all events
• Implement follow-up automation within 24–48 hours post-event
• Build "Event Influence" dashboards to track pipeline and ROI
• Support BDRs and Sales in prioritizing outreach and lead follow-up
• Report performance against goals, including meetings, opps, and ROI metrics
• Manage planning and execution of third-party and in-house webinars
• Coordinate cross-functional teams for campaign kickoffs and follow-up
• Ensure all tools, workflows, and data lists are prepped and QA’d
• Lead post-webinar enrichment, upload, and distribution processes
• Manage AVIA review campaigns and content syndication workflows
• Support email marketing efforts within Pardot, including content creation, segmentation, and personalization.

Growth Marketing Programs Manager – Events

Data Engineer

• Manage and monitor clinical data systems and integrations across our network of hospitals
• Design, develop, and maintain Python scripts and applications to support clinical data integration and automation
• Build and support HL7 interfaces and workflows, leveraging Mirth Connect and related technologies
• Troubleshoot complex issues related to EHR transport and storage
• Work cross-team to ensure alignment and clear communication with stakeholders

Clinical Data Engineer

Project Manager

• Provide expert-level technical advice and best practices during the implementation, integration, and operation of the solutions
• Lead and oversee technical discussions with customers, demonstrating deep product knowledge and industry expertise
• Serve as the primary technical point of contact for assigned customer accounts
• Assist customers with troubleshooting complex technical issues, working collaboratively with internal engineering and support teams
• Conduct product training and workshops to ensure customers are equipped to use products effectively

Director of Technology Project Management Office

Recruitment

• Lead and manage a high-performing recruiter while maintaining hands-on responsibility for key roles
• Design, document, and continuously improve recruiting processes
• Partner with hiring managers to define role requirements and write job descriptions
• Manage dashboards, recruiting analytics, and provide regular insights to leadership
• Actively identify, engage, and close high-quality candidates
• Ensure all candidates have a clear and respectful experience
• Partner with People Ops and Finance on workforce planning
• Research and apply best practices in recruiting technology and talent acquisition strategies

Recruiting Manager

Chief of Staff

• Manage and track deliverables, including financial models, ROI calculators, board materials, and client presentations.
• Support product and business development initiatives, including research, data analysis, and preparation of client-facing materials.
• Own logistics and details for meetings, travel, board coordination, and partner relationships.
• Shadow in key meetings, take detailed notes, identify action items, and follow through to completion.
• Assist in performance improvement and financial services projects, ensuring tasks are done correctly upfront rather than corrected later.
• Prepare board slides, project documents, and client deliverables with accuracy and professionalism.

AI Research Scientist

• Train, fine-tune, and optimize large-scale NLP models for clinical text and health record data.
• Develop methods for extracting insights from structured and unstructured health records, including notes, lab results, imaging reports, and longitudinal patient histories.
• Contribute to the architecture of Artisight’s AI platform, ensuring seamless integration of health record intelligence with other AI modalities (vision, audio, IoT sensors).
• Collaborate closely with AI scientists, engineers, clinicians, and product teams to translate research ideas into production-ready solutions.
• Stay up to date with advances in clinical NLP, generative models, and multimodal AI, and bring these insights into Artisight’s applied research pipeline.
• Share research outcomes through internal discussions, technical reports, and potentially external publications.

AI Scientist – Natural Language, Health Records

• Train, fine-tune, and optimize speech and audio foundation models, including large-scale and domain-adapted models.
• Contribute to the architecture of Artisight’s AI platform, ensuring seamless integration of audio intelligence with other AI modalities.
• Collaborate closely with AI scientists, engineers, and product teams to translate research ideas into production-ready solutions.
• Deploy Audio AI technologies into production healthcare environments and ensure low-latency performance where required.
• Stay up to date with advances in speech processing, generative audio, and multimodal AI and incorporate insights into the applied research pipeline.
• Share research outcomes through internal discussions, technical reports, and potentially external publications.

AI Scientist, Audio AI

AI Engineer

• Use technical and people management expertise to drive development of AI systems.
• Work collaboratively with product, AI, and engineering teams to turn AI concepts into valuable products.
• Develop systems leveraging computer vision/NLP deep learning models for healthcare use cases.
• Help to guide the design & architecture of Artisight’s AI platform.
• Lead cross-functional teams through development of AI powered solutions.
• Study and transform data science prototypes.
• Research, design, and implement scalable machine learning systems.
• Develop machine learning applications according to requirements and ensure systems meet performance requirements.
• Perform statistical analysis and fine-tuning using test results; train and retrain systems when necessary.
• Extend existing libraries and frameworks.

Senior AI Engineer

Full-stack Engineer

• Design, develop, and maintain performant and scalable web applications
• Build new and improve existing features
• Partner with stakeholders to formulate new product strategies
• Work closely with ML Engineers and AI Scientists to deliver novel capabilities
• Independently identify appropriate, pragmatic solutions
• Take ownership of problems from definition to deployment
• Define best practices and mentor teammates
• Leverage Artisight's unique dataset to develop transformative AI products for healthcare

Senior Software Engineer, Applications

DevOps Engineer

• Reliability & Support: Act as a primary point of contact for L2 support issues, troubleshooting complex problems across our stack and driving them to resolution. Implement permanent fixes and preventative measures to reduce recurrence.
• Automation & Tooling: Design, develop, and implement automation solutions for common operational tasks, system provisioning, maintenance, and incident response. Reduce operational "toil" through smart tooling.
• Observability & Monitoring: Lead the strategy and implementation of comprehensive monitoring, logging, and alerting systems. Enhance our observability stack to provide deep insights into system health and performance.
• System Architecture & Design: Collaborate with development and product teams to design and build scalable, reliable, and secure infrastructure and applications. Provide SRE perspective on new features and architectural decisions.
• Incident Management: Participate in on-call rotations, respond to incidents, perform root cause analyses, and implement post-incident actions to prevent future occurrences.
• Mentorship & Leadership: Mentor junior SREs and other engineering team members, sharing best practices in reliability, operations, and software development. Potentially lead small projects or initiatives.
• Performance Optimization: Identify and address performance bottlenecks across infrastructure and applications.
• Documentation: Create and maintain thorough documentation for systems, processes, and playbooks.