Artisight

Accountant

• Support core accounting operations including accounts payable, expense reimbursements, accounts receivable, payroll support, and general ledger maintenance
• Perform month-end close activities such as preparing journal entries, account reconciliations, and variance analysis
• Maintain accurate financial records in accordance with company policies and accounting standards
• Support billing and accounts receivable processes, including invoice review and customer payment tracking
• Assist with inventory tracking and reconciliation for hardware, including receipt of inventory, cost tracking, and inventory movement
• Support accounting for hardware-as-a-service arrangements, including inventory capitalization, cost recognition, and coordination with revenue recognition processes
• Communicate clearly with internal teams to resolve discrepancies and ensure timely, accurate financial reporting

Staff Accountant

Consultant

• Partner with perioperative leaders, surgeons, anesthesia, and nursing teams; including Directors of Perioperative Services and hospital leadership, to assess, design, and optimize OR workflows using AI-enabled smart hospital capabilities
• Support implementation, configuration, and rollout of Artisight's platform for OR coordination and perioperative use cases across the entire continuum of care (pre-operative, intra-operative, post-operative, and PACU)
• Help improve workflows related to scheduling, staffing, case readiness, throughput, and perioperative handoffs
• Analyze clinical workflows, operational data, and end-user feedback to inform implementation strategy and product enhancements
• Collaborate closely with product, engineering, customer success, sales, and data teams to translate clinical needs into clear functional and workflow requirements
• Support training, go-live activities, provide education, and post-implementation optimization to drive adoption, usability, and sustained value
• Navigate shifting priorities, flex across initiatives, and communicate progress, insights, risks, and recommendations clearly to both clinical and technical stakeholders

Senior Clinical Consultant, OR

Support Engineer

• Provide product expertise for end-users and handle escalated issues
• Partner with Client Success and Product Managers to share customer feedback
• Support client operations by managing tickets and responding to issues
• Analyze system requirements by consulting with users and applying techniques
• Communicate progress by running diagnostics and following up with customers
• Learn and gain exposure to tools to become a product knowledge expert

Customer Success Manager

• Partner with clients and internal teams to increase product adoption, uncover expansion opportunities, and strengthen client loyalty and retention
• Collaborate with clients to track and deliver on their business outcomes while promoting the value of Artisight's products and services
• Support and improve processes involving both internal and external stakeholders, including software deployment, clinical consultation, and technical issue resolution
• Drive new business growth within existing client accounts through advocacy and referenceability
• Manage client escalations and guide them to successful resolution
• Contribute to scaling Client Experience processes and policies alongside Artisight leadership
• Communicate progress, insights, and recommendations clearly to executive leadership teams and cross-functional stakeholders

Senior Client Success Manager

Frontend Engineer

• Design, develop, and maintain performant and scalable web applications
• Build new and improve existing features
• Partner with stakeholders to formulate new product strategies
• Collaborate closely with ML Engineers and AI Scientists to deliver novel capabilities
• Independently identify appropriate, pragmatic solutions
• Take ownership of problems from definition to deployment
• Define best practices and mentor teammates
• Drive frontend architecture and tooling decisions

Senior Frontend Engineer

Director

• Provide strategic direction and operational leadership for the Service Delivery organization, including Support Engineering, Field Service Engineering, and related functions.
• Develop and implement service delivery frameworks, procedures, and KPIs that align with company goals, ITIL principles, and industry best practices.
• Lead, mentor, and develop Support Engineering Leads and their teams; foster a culture of high performance, accountability, and continuous improvement.
• Build scalable processes and standards to ensure consistent, high-quality client experiences across all service touch points.
• Oversee daily support operations, including monitoring queue health, case management quality, service level adherence, and escalation trends.
• Establish and refine escalation paths with Engineering, ensuring timely resolution of complex issues and transparent communication with internal teams and clients.
• Drive the creation and maintenance of internal knowledge bases, documentation templates, training materials, and performance dashboards.
• Ensure strong alignment and communication between the Technical Support team and cross-functional partners (Engineering, Product, Client Success, QA).
• Serve as a senior point of contact for escalated client concerns and high-impact service issues, ensuring timely and effective resolution.
• Collect, analyze, and communicate client feedback trends to Product and Engineering to drive product improvements and customer satisfaction.
• Partner closely with Client Success to deliver a consistent, predictable customer experience and proactively address opportunities to streamline workflows.
• Oversee the application of systems analysis techniques used to determine hardware, software, and functional specifications for issue resolution and workflow optimization.
• Guide teams through root-cause analysis, diagnostic procedures, and incident reviews.
• Lead initiatives to optimize support tooling, including service desk platforms and monitoring systems.
• Develop and monitor performance metrics for service delivery efficiency, customer satisfaction, and system uptime.
• Identify opportunities to improve processes, reduce incident volume, enhance automation, and increase team productivity.
• Champion a data-driven approach to prioritizing operational improvements, staffing, and strategic investments.

Staff Accountant

Senior Clinical Consultant, OR

Support Engineer

Senior Client Success Manager

Senior Frontend Engineer

Director of Service Delivery