Artisight

Senior Client Success Manager

Artisight

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Partner with clients and internal teams to increase product adoption, uncover expansion opportunities, and strengthen client loyalty and retention
  • Collaborate with clients to track and deliver on their business outcomes while promoting the value of Artisight's products and services
  • Support and improve processes involving both internal and external stakeholders, including software deployment, clinical consultation, and technical issue resolution
  • Drive new business growth within existing client accounts through advocacy and referenceability
  • Manage client escalations and guide them to successful resolution
  • Contribute to scaling Client Experience processes and policies alongside Artisight leadership
  • Communicate progress, insights, and recommendations clearly to executive leadership teams and cross-functional stakeholders

Requirements

  • 5+ years of Client Success or Account Management with a technical (SaaS) product within Healthcare, or background in consulting or as a program delivery owner for a large enterprise within Healthcare
  • Experience working in healthcare, specifically with patient care delivery systems and hospital operations
  • Demonstrated ability to lead client relationships and drive customer retention with technical SaaS products
  • Comfort working with executives, clinicians, project managers, and technical stakeholders
  • Strong communication skills and a collaborative working style, with the ability to adjust your approach for different audiences
  • A thoughtful, organized approach to managing complex processes and tracking client success metrics
  • Knowledge of nursing workflows and hospital operations.
  • Familiarity with customer success platforms and enterprise healthcare software is a bonus
Benefits
  • Artisight is committed to fostering a diverse and inclusive workplace
  • We actively encourage and welcome all candidates apply for this position, regardless of whether they meet 100% of the listed qualifications
  • We recognize that qualifications are not solely determined by a checklist but also by an individual's potential, growth mindset, and capacity to learn and contribute effectively to our team
  • Our recruitment and selection processes are designed to be fair and equitable, and we strive to eliminate any biases that may exist.
  • We value diversity not only in terms of physical identity, e.g., gender, race, ethnicity, etc but also in perspectives, experiences, and backgrounds.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Client SuccessAccount ManagementSaaSTechnical Issue ResolutionProcess ImprovementCustomer RetentionClient Relationship ManagementSuccess Metrics TrackingHealthcare Software
Soft Skills
Communication SkillsCollaborative Working StyleOrganizational SkillsAdaptabilityProblem Solving