Support Engineer
Artisight
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Provide product expertise for end-users and handle escalated issues
- Partner with Client Success and Product Managers to share customer feedback
- Support client operations by managing tickets and responding to issues
- Analyze system requirements by consulting with users and applying techniques
- Communicate progress by running diagnostics and following up with customers
- Learn and gain exposure to tools to become a product knowledge expert
Requirements
- 5+ years in technical customer-facing roles, preferably in Enterprise Technology
- Ability to diagnose and resolve basic computer and application technical issues
- Comfort with Service Desk ticketing applications and ITIL knowledge
- Knowledge of Microsoft products including Windows, Mac OS, and Office applications
- Strong oral communication skills and collaborative working style
- Organized approach to managing Help Desk tickets with documentation
- Ability to work through ambiguity and shifting priorities
Benefits
- Competitive health plans
- Accrued PTO - 15 days per year
- Paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
diagnose technical issuesresolve application issuesanalyze system requirementsmanage Help Desk ticketsITIL knowledge
Soft Skills
strong oral communicationcollaborative working styleorganized approachability to work through ambiguityability to manage shifting priorities