About the role
- Preparing and managing customer quotations.
- Accurately processing incoming customer orders.
- Responding to queries regarding pricing, product availability, and order status.
- Acting as the main point of contact for daily customer inquiries.
- Maintaining proactive communication on open quotes and opportunities.
- Supporting the development and maintenance of long-term customer relationships.
- Liaising with internal departments such as Credit Management and Customer Services.
- Managing after-sales support (e.g. back orders, issue resolution) and administrative follow-up.
- Using CRM and administrative systems to ensure records are accurate and up-to-date.
Requirements
- Proven experience in order processing, sales support, or inside sales.
- Strong attention to detail and accuracy.
- A customer- and service-oriented mindset.
- Ability to prioritise tasks and work flexibly in a dynamic environment.
- A fast-growing and dynamic work environment within a global technology distributor.
- The chance to work with top-tier IT vendors in the networking and security space.
- Exposure to innovative and emerging technologies.
- A collaborative culture where your ideas, input, and development are valued.
- Career growth opportunities, both financially and professionally.
- Supportive, professional, and enthusiastic colleagues.
- All the tools you need to succeed, including a laptop and mobile phone.
- A comprehensive and modern benefits package.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order processingsales supportquotation management
Soft skills
attention to detailcustomer-oriented mindsetflexibilitytask prioritization