ARO Technology

Sales Development Rep

• Arrange meetings, demos or attendance for events through calls, emails and Linkedin
• Develop your client base through market research
• Achieve agreed KPI’s
• Build market knowledge through professional qualifications
• Build strong relationships with internal colleagues and external customers:
• Prospecting and Lead Generation: Identify and qualify potential customers through research, outbound calls, and other strategic outreach methods to generate new business opportunities.
• Sales Outreach: Engage with key decision-makers and influencers within target organisations to articulate the value of our Microsoft solutions and IT services.
• Product Knowledge: Develop a deep understanding of our product offerings, including Modern Workplace, Dynamics 365, Network Transformation, and other IT solutions, to effectively communicate the benefits to potential clients.
• Pipeline Management: Maintain accurate and up-to-date records of leads, contacts, and opportunities in the CRM system. Track and report on sales activities and progress.
• Collaboration: Work closely with the sales team to strategise on account planning and execution, ensuring a seamless transition of qualified leads.
• Market Research: Stay informed about industry trends, competitor activities, and market developments to contribute valuable insights to the sales and marketing teams.

Technology Sales Development Representative – SDR

• Manage, coach and motivate a team of Sales Development Representatives.
• Work with Marketing Managers to deliver calling campaigns into existing customers and prospect data.
• Identify opportunities and generate appointments to build a strong pipeline of new business.
• Understand customers’ business goals and demonstrate how technology can accelerate their growth.
• Generate leads and referrals for additional products and services.
• Maintain customer records in our CRM system.
• Maintain accurate records in our CRM and report on team performance.
• Support your team to exceed targets while creating a positive, high-energy work environment.

Senior Technology Sales Development Representative – Team Leader

Account Manager

• Lead strategic business development campaigns targeting high-value clients and prospects aligned with ARO’s growth priorities.
• Develop and own comprehensive account expansion strategies, adapting to market dynamics and client challenges.
• Build strong relationships with senior stakeholders, positioning ARO as a trusted strategic partner.
• Conduct discovery and value-mapping sessions to uncover client needs and shape compelling solution recommendations.
• Collaborate with cross-functional teams—including sales development, pre-sales, delivery, and technical specialists—to design winning proposals and ensure seamless service delivery.
• Own revenue and gross profit growth targets, managing a robust pipeline and delivering accurate forecasting and reporting.
• Apply deep knowledge of emerging technologies to guide clients toward innovative, future-ready solutions.
• Continuously monitor market trends and competitive activity to identify new opportunities and strengthen ARO’s positioning.
• Lead Tender and Proposal activities through to their conclusion.
• Maintain rigorous account documentation and CRM accuracy for transparency and alignment across stakeholders.

Enterprise Account Manager

Recruitment

• Take full ownership of the recruitment process, managing vacancies from start to finish.
• Conduct detailed role briefings with Hiring Managers to ensure clear alignment on requirements and expectations.
• Create and launch compelling advertising campaigns to attract the right talent.
• Shortlist suitably qualified candidates and conduct interviews, ensuring a positive candidate experience throughout.
• Manage the offer process, including salary negotiations, offer letters, pre-employment checks, and onboarding plans.
• Build and maintain proactive talent pools to reduce reactive sourcing and accelerate time-to-hire.
• Partner closely with hiring managers to streamline interview processes and minimise delays.
• Monitor recruitment metrics weekly, identifying bottlenecks and implementing process improvements.
• Strengthen and execute direct sourcing strategies, including LinkedIn outreach, networking, headhunting, and employee referrals.
• Develop strong, engaged talent pipelines for key and hard-to-fill roles to support business growth.
• Promote and support employee referral initiatives to increase quality direct hires.
• Track agency usage, challenge unnecessary spend, and convert agency roles to direct sourcing wherever possible.
• Ensure strong candidate-to-role alignment through effective screening and competency-based interviews aligned to ARO Values.
• Provide structured interview guidance and best-practice support to hiring managers.
• Set clear expectations with candidates regarding role scope, culture, and career progression opportunities.
• Analyse feedback from new starters to identify trends and continuously improve hiring quality.
• Partner with HR and line managers to ensure effective onboarding and smooth integration of new hires.
• Increase ARO’s visibility and reputation as an employer of choice through targeted employer branding initiatives.
• Collaborate with Marketing to enhance attraction strategies, careers content, and talent campaigns.
• Map talent markets and maintain regular engagement with high-potential candidates.
• Support the design and rollout of an Early Careers strategy, including graduate, apprenticeship, and entry-level hiring pathways.
• Continuously review recruitment processes, implementing new ideas and initiatives to improve efficiency, quality, and candidate experience.

Talent Acquisition Specialist

Infrastructure Engineer

• Provide 2nd line technical support to customers
• Take ownership of reactive and proactive escalated support queries
• Log calls, troubleshoot, and resolve issues within agreed timeframes
• Act as a point of escalation for 1st line team
• Offer guidance and mentoring to 1st line engineers
• Communicate effectively with customers and other staff
• Keep abreast of current IT and solution trends, technologies, system information

Sales

• Contact existing customers affected by the analogue switch-off
• Clearly explain the changes and what action is required
• Promote alternative digital solutions such as SOGEA and FTTP, highlighting their benefits
• Understand customer needs and recommend suitable services
• Handle questions and objections confidently
• Agree pricing and migration plans
• Secure customer approvals and pass orders to internal teams
• Escalate complex cases when required
• Pass completed sales order to the sales co-ordinator for processing

Technology Sales Development Representative – SDR

Senior Technology Sales Development Representative – Team Leader

Enterprise Account Manager

Talent Acquisition Specialist

Infrastructure Engineer

Customer Sales Advisor, Full Training Provided