ARO Technology

Sales

• Engage with clients to assess IT needs and recommend solutions like managed services, cloud migration, or cybersecurity.
• Develop and present compelling technical proposals and high/low-level designs, including costings for IT deployments (30-150 seats)
• Conduct product demonstrations to showcase ARO’s IT solutions, such as Microsoft rollouts or WAN/LAN configurations.
• Partner with account managers and technical teams to ensure seamless solution integration and exceptional client experiences.
• Provide clear solution documentation into the project team to ensure a high probability of a successful project implementation.
• Stay informed on industry trends, competitor offerings, and emerging IT technologies to position ARO as a market leader.
• Contribute to the full sales cycle—from lead generation to deal closure—while training account managers and championing IT solutions internally.
• Travel as needed for client meetings, site visits, and industry events to build relationships and close opportunities.

IT Technical Sales Specialist

Technical Project Manager

• Manage and plan current and new technology projects into client environments, delivered through our consultants and engineers.
• Own and manage issues and risk logs as part of the project process.
• Plan the most efficient use of ARO resources.
• Effectively communicate with all levels of internal and customer stakeholders.
• Manage the costs and profitability of projects.
• Production and maintenance of standard Project Documentation.
• Planning.
• Risk management.
• Budget tracking.
• Resource allocation.

IT Project Manager

People Operations

• Partner with ELT and SLT leaders, and their teams for the development of business strategies that boost productivity and growth, attending monthly BU meetings as the People Lead
• Implement and manage KPI’s and Key Results for the people team and talent acquisition function.
• Develop people-centred strategies that create a positive, engaging work environment where employees can thrive, grow, and perform at their best
• End‑to‑end HR leadership spanning talent acquisition, performance management, reward, and employee development
• Act as a trusted adviser, coach, and consultant to business leader, supporting strategic planning and translating business priorities into effective HR initiatives and programmes
• Analyse key people metrics such as retention, engagement, and employee experience to generate insights through regular reporting and drive targeted improvements
• Collaborate with the wider people team and cross‑functional leaders to proactively resolve workplace and employee relations issues
• Facilitate effective implementation and change management of new people related initiatives
• Initiate reviews & implement processes to highlight gaps in leadership capability across departments, develops action plans accordingly
• Develop and execute workforce plans and maintain a candidate pipeline
• Support the Talent Acquisition team in the design and execution of the recruitment strategy
• Provide expert employment law advice to managers personally and through the team
• Champion our Values in all interactions
• Lead on the communication and execution for key people programmes
• Facilitate engagement survey action planning with the Director of Employee Experience
• Proactively manage effective case management across the people team with involvement in complex cases
• Plan and help lead together with the people team the successful integration of new acquired entities into the Group
• Support the Director of Employee Experience in translating DEI data into targeted initiatives to address risk areas and improve inclusion outcomes.
• Travel to key office locations on a regular basis

Senior HR/People Partner

Account Manager

• Manage the full sales cycle from lead generation to contract negotiation and closing.
• Develop account plans that align with client needs
• Lead tender and proposal processes ensuring adherence to public procurement regulations.
• Keep up to date with changes in public sector technology trends and compliance requirements.
• Efficiently gather requirements from prospective and current accounts to produce a solution that meets their needs
• Develop long-term working relationships with prospective and existing customer accounts.
• Work in partnership with various teams within ARO to ensure customer satisfaction
• Arranging and attending customer meetings with SME accounts regularly
• Working towards KPI and targets on a daily basis
• Providing accurate and timely information, forecasts and reports to management
• Respond promptly to client queries and coordinate internal resources to resolve issues
• Maintain accurate records of customer interactions and account activity
• Escalate risks, commercial concerns or service issues to management in a timely manner

Account Manager – IT

Infrastructure Engineer

• Support the deployment and maintenance of Azure resources across customer environments.
• Assist with implementing Azure landing zones and subscription structures using agreed standards.
• Operate Azure services in line with governance, security, and compliance requirements.
• Carry out routine operational tasks such as patching, updates, and lifecycle activities under supervision.
• Support Azure networking components including VNets and peering, Network Security Groups (NSGs), Azure Firewall and Application Gateway, Azure DNS and User Defined Routes (UDRs).
• Assist with monitoring and troubleshooting ExpressRoute and hybrid connectivity.
• Work alongside external partners managing hub connectivity and shared services.
• Support Azure API Management (APIM) environments.
• Assist with managing APIs, policies, certificates, and integrations.
• Help investigate and resolve APIM-related incidents and performance issues.
• Contribute to Infrastructure as Code (IaC) using Bicep, ARM templates, or Terraform.
• Support CI/CD pipelines for infrastructure delivery and change implementation.
• Learn best practices for automation, repeatability, and quality in deployments.
• Monitor Azure environments using Azure Monitor and Log Analytics.
• Respond to incidents, service requests, and change requests as part of a managed services team.
• Escalate complex issues appropriately and assist with root cause analysis.
• Identify opportunities to improve reliability, security, and cost efficiency.
• Support customer interactions as part of managed services engagements.
• Produce and maintain operational documentation and runbooks.
• Work closely with senior engineers and architects to develop technical skills.
• Participate in knowledge sharing and continuous learning activities.

Azure Infrastructure Engineer

Business Development Rep

• Maintain accurate sales forecasts and pipeline reporting, providing regular updates to senior leadership.
• Lead complex commercial negotiations, structuring deals that maximise long-term value for both ARO and the client.
• Provide guidance and informal mentoring to junior BDMs or sales team members.
• Lead internal stakeholders (pricing, operations, compliance) through complex deal processes.
• Build relationships at C-suite and senior decision-maker level.
• Feed market intelligence into pricing, product development, and service design.
• Responsible for creating and driving all lead generation activity.
• Be the first point of call for incoming enquiries and opportunities.
• Responsible for ARO’s response to all new business tenders and Request For Proposal (RFP) opportunities.
• Liaise with suppliers to ensure efficient and competitive pricing.
• Review all received offers and preparing clear and comprehensive analysis for the customer.
• Meet with potential customers at all levels and to present ARO’s recommendations to customers in person or electronically.
• Ensure a smooth handover of new customers to the in-house Account Management team.
• Resolve queries whilst ensuring service levels are maintained to the highest standards.
• Work closely with the Marketing department to create and develop marketing campaigns.
• Represent ARO at industry networking events and shows.

IT Technical Sales Specialist

IT Project Manager

Senior HR/People Partner

Account Manager – IT

Azure Infrastructure Engineer

Senior Business Development Manager – Energy and Sustainability