IT Operations Engineer

ARO Technology

IT Operations Engineer supporting technology that powers ARO's business. Resolving incidents and improving systems within a hybrid working environment based in the UK.

Posted 6/23/2026full-timeLiverpool • 🇬🇧 United KingdomMid-LevelSenior💰 £40,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloudDNSITSMServiceNowTCP/IP

About the role

Key responsibilities & impact

Resolve a wide range of internal IT incidents and service requests for ARO colleagues, including issues that require deeper investigation beyond initial triage.
Provide confident support across Microsoft 365, Windows client devices, identity and access management, networking, security tools, infrastructure and business applications.
Act as a trusted escalation point for colleagues and junior team members, sharing knowledge and helping to raise the overall quality of Internal IT support.
Help improve the reliability, security, performance and usability of the ARO IT platform.
Maintain high standards of system hygiene, documentation, ticket ownership and communication.
Support ARO’s information security commitments, including working in line with ISO 27001-aligned processes and good security practice.
Build strong relationships across the Group so that Internal IT is seen as approachable, responsive and commercially aware.
Provide remote and on-site technical support to ARO colleagues and internal teams, taking ownership of internal incidents and requests through to resolution or effective escalation.
Troubleshoot issues across Windows 11, Microsoft 365 Apps, Microsoft Teams, Exchange Online, SharePoint Online, OneDrive and endpoint devices.
Administer users, groups, permissions and access controls across Active Directory and Microsoft Entra ID, including joiner, mover and leaver activity.
Support endpoint build, deployment, configuration and compliance using Microsoft Intune and related tooling.
Investigate networking issues involving DNS, DHCP, TCP/IP, VLANs, Wi-Fi, VPN and connectivity between endpoints, servers and cloud services.
Support and maintain server and infrastructure services, including Windows Server 2022 / 2025, virtualised environments and associated monitoring, backup and recovery processes.
Work with security tooling such as Microsoft Defender, Microsoft Purview, Microsoft Intune, conditional access and endpoint protection to help maintain a secure IT environment.
Use ITSM processes and tools to manage tickets, document activity, communicate progress and support continuous service improvement.
Collaborate with internal application owners, wider IT colleagues and third-party suppliers to resolve incidents, deliver change and improve operational effectiveness.
Identify recurring issues, propose practical improvements and contribute to the development of a more resilient, scalable and user-friendly internal IT platform.
Work in a way that reflects the needs of an internal corporate IT function within an MSP environment, focusing on ARO’s own users, devices, systems and operational requirements rather than external customer service delivery.

Requirements

What you’ll need

Demonstrable experience in an IT support, infrastructure, operations or service desk role where you have resolved more complex technical issues rather than only performing basic triage.
Broad working knowledge across multiple IT areas, including endpoints, Microsoft 365, Microsoft Azure, identity and access management, networking, infrastructure, backup, security tooling and business applications.
Experience supporting Windows 11, Microsoft 365 Apps, Microsoft Teams, Exchange Online, SharePoint Online and OneDrive.
Experience administering Active Directory and Microsoft Entra ID, including users, groups, permissions, MFA, conditional access or similar access controls.
Good understanding of endpoint management and device compliance, ideally including Microsoft Intune.
Practical networking troubleshooting skills, including DNS, DHCP, TCP/IP, routing, VLANs, Wi-Fi and VPN connectivity.
Experience supporting Windows Server environments, ideally including Windows Server 2022 or Windows Server 2025, virtualisation and core infrastructure services.
Strong analytical and problem-solving skills, with the ability to investigate root causes, document fixes and explain technical issues clearly to non-technical colleagues.
Excellent customer service, communication and stakeholder management skills, with confidence supporting colleagues at all levels of the business.
Ability to prioritise competing work, manage tickets properly and maintain ownership of issues in a busy environment.
Willingness to travel occasionally to ARO offices across the UK where required.
Experience with Microsoft Defender, Microsoft Purview, ServiceNow, Datto RMM, Veeam, Hyper-V, WatchGuard, Ubiquiti UniFi, Meraki or similar enterprise IT management, infrastructure and security tools.
Understanding of Microsoft licensing, endpoint security baselines, patching, vulnerability management and IT asset management.
Experience working in an ITIL-aligned environment, including incident, request, change and problem management.
Relevant Microsoft, CompTIA, ITIL or equivalent technical certifications.

Benefits

Comp & perks

Company Pension Scheme and matching contributions
Company Perks portal
Private Medical insurance
Life assurance
25 days holiday plus bank holidays plus holiday trading
Your Birthday off, on us
Health Club and Wellbeing Scheme
ARO Shares after 12 months employment
Employee Assistance Programme
Technical Training Academy and E-learning
Hybrid working

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportinfrastructureservice deskWindows 11Microsoft 365Active DirectoryMicrosoft Intunenetwork troubleshootingWindows Server 2022virtualization

Soft Skills

analytical skillsproblem-solving skillscustomer servicecommunication skillsstakeholder managementprioritizationticket managementownership of issues

Certifications

Microsoft certificationsCompTIA certificationsITIL certifications