Program Manager

• Strategically and operationally support goals of the Programs Department, including developing technical solution frameworks, policies, and procedures and other materials to be used by Program Managers
• Liaise with business development teams on scoping for proposals and new contracts, advising on technical solutions and staffing models, pricing, feasibility, risks and mitigation strategies
• Team with Finance to build out an estimate at completion (EAC) process to improve budgeting, forecasting, and monitoring of contracts
• Serve as backup for the Director of Program Management to represent Programs on working sessions and briefings across headquarters departments
• Serve as Transition Program Manager for new contracts: scope work, lead technical kickoff, hire contract staff, and develop program management deliverables and tools for the first 60-90+ days
• Serve as interim Program Manager on contracts when vacancies exist and potentially as long-term Program Manager
• Liaise with customers, Arlo headquarters departments (finance, contracts, HR, Recruitment, Security), and teaming partners
• Build effective relationships with government personnel including the COR and government event leads
• Solve complex, tactical assignments to ensure client satisfaction
• Create project management deliverables necessary to manage contract terms and oversee the team
• Manage contract risks, develop processes and monitor to ensure high quality
• Design and execute administrative processes, including detailed tracking of deliverables and milestones
• Facilitate materials for bi-weekly status meetings with Program Managers and gather information for headquarters reporting
• Conduct 30- and 60-day check-ins with new staff as backup
• Manage and develop deliverables on IDIQ and GWA contracts
• Other special projects and duties as assigned

Deputy Director, Program Management

Job Level

About the role

Requirements

Bilingual Sales Representative – Inbound

Call Center Customer Service Representative

Senior Administrative Assistant, Administrative Support Assistant III, Legal, Remote-Eligible

Supervisor II – Quality Assurance

Payroll Specialist