Healthcare Customer Service Expert, Phone Intake
CareCentrix
Call Center Customer Service Representative
General Dynamics Information Technology
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $43,888 per year
Job Level
Junior
Tech Stack
Cloud
About the role
- Provide knowledgeable responses to escalated, high priority, or supervisor calls in a courteous and professional manner. Responsible for productivity, quality, and timeliness of work in the completion of program and department tasks and goals. Assist with side-by-side mentoring for new employees during and after training as needed. Assist in monitoring and analyzing quality of all department work and recommend actions for improvement. Maintain up-to-date knowledge of COB, COB-R, and MSP regulations and policies as they apply to inquiries handled by the call center. Assist in information reporting and development as needed. Adhere to the Privacy Act and HIPAA laws and regulations as they relate to the confidentiality of information released. Proofread documents for grammatical and correctness and adherence to standards and formats. Assume coordination responsibility for department in absence of supervisory staff. Assist in the design, development, and writing of BCRC area processing procedures and maintain department records. Cross-trained agents may be asked to process BIL emails, review requests, conduct research and update beneficiaries’ records.
Requirements
- High School Diploma or GED required, with the ability to provide proof of diploma or GED 6+ months of customer service/telemarketing/secretarial experience required Must be able to type 20 WPM; 30 WPM preferred Experience working with a PC and in a Windows environment is required Ability to be flexible to work any 8.5-hour shift between 6:50am - 7:15pm Monday through Friday Flexibility to work some GDIT holidays and overtime required Demonstrated ability to communicate in English effectively; both verbally and in writing is required Must be within commuting distance to Las Cruces, NM and be able to be onsite for the first 8-12 weeks of training Must be able to obtain a Public Trust clearance Ability to pass a background check and drug test for all drugs prohibited under federal law
