Arlo Solutions

Analyst

• Manage department calendars and coordinate meetings for the Growth team
• Maintain efficient filing systems for department documentation
• Prepare and distribute meeting agendas and minutes
• Serve as the primary point of contact for basic department inquiries
• Perform regular data entry of new leads, contacts, and opportunities into the CRM system
• Update existing CRM records with current information gathered from team members and research
• Maintain data quality in the CRM and SharePoint through regular audits and cleanup activities Opportunity Research & Analysis
• Assist in monitoring government procurement websites (e.g., SAM.gov, GovWin) to identify potential opportunities
• Help gather and organize information about upcoming solicitations
• Support the research and documentation of customer requirements and preferences Competitive Intelligence
• Collect publicly available information about competitors' capabilities and past performance
• Support the development of competitor profiles using templates
• Assist in organizing competitive intelligence data in structured formats
• Help identify basic strengths and weaknesses in competitive positioning Customer Engagement Support
• Coordinate meeting logistics and prepare materials for customer interactions
• Take detailed notes during customer meetings and help organize follow-up actions
• Support the development of customer profiles and organizational charts Solution Development Support
• Help collect and organize technical information from subject matter experts
• Assist in documenting solution components using templates Capture Documentation
• Support the development and maintenance of capture plans using established templates
• Assist in organizing and updating capture documentation
• Help compile information for bid/no-bid decision meetings
• Support the transition of capture information to proposal teams

Capture Analyst

Director

• Partner with the CIO to develop and execute a multi-year IT strategy aligned with Arlo Solutions’ business objectives and client service commitments.
• Serve as the CIO’s operational deputy, representing the IT function in executive forums, client engagements, and governance bodies.
• Translate organizational strategy into actionable roadmaps, budgets, and resource plans across all four IT domains.
• Identify, assess, and recommend emerging technologies that create competitive advantage or operational efficiency.
• Drive consistent, high-quality IT service delivery across all functions; establish and monitor service-level agreements and operational KPIs.
• Ensure infrastructure, applications, and platforms achieve target uptime, performance, and scalability benchmarks.
• Lead enterprise-wide technology program management, including portfolio prioritization and project governance.
• Manage relationships with key technology vendors, service providers, and strategic partners; oversee contract performance.
• Champion a security first culture; ensure all IT activities adhere to Arlo Solutions’ risk management framework.
• Oversee compliance programs including NIST 800-53, CMMC, FedRAMP, and applicable federal and state regulations.
• Lead incident response preparedness and direct the organization’s response during significant security events.
• Report cybersecurity posture and risk exposure to the CIO, executive team, and relevant governance bodies.
• Oversee the software development lifecycle, ensuring DevSecOps practices, code quality standards, and delivery velocity targets are met.
• Champion agile methodologies and foster a culture of engineering excellence, continuous improvement, and innovation.
• Ensure development activities align with client requirements, security standards, and Arlo Solutions’ architectural principles.
• Guide the enterprise data strategy including governance, architecture, data quality, and lifecycle management.
• Oversee development and responsible deployment of AI/ML capabilities that deliver business value and comply with ethical and regulatory standards.
• Promote a data-literate culture across the organization; champion self-service analytics and evidence-based decision making.
• Lead, coach, and develop four functional managers; foster accountability, psychological safety, and high performance across their teams.
• Drive workforce planning, hiring, onboarding, and retention strategies to build a diverse and skilled IT organization.
• Establish a culture of professional development, continuous learning, and career progression within IT.
• Own the IT operating and capital budget across all four domains; ensure fiscal accountability and value optimization.
• Lead annual budget planning cycles in coordination with Finance; provide quarterly forecast updates and variance analysis.
• Identify opportunities to optimize technology spend through consolidation, modernization, and cloud strategies.

Information Technology Director

Compliance

• Analyze existing and proposed regulations in the transportation security domain
• Draft regulatory text, preambles, and supporting documentation compliant with Federal Register standards
• Support requirements of Regulatory Impacts Analysis (RIA) and Final Regulatory Flexibility Assessment (RFA)
• Conduct Small Entity Economic Impact analyses
• Perform International Trade Impact analyses for proposed regulations
• Develop business process plans to execute regulatory actions
• Develop and manage processes for receiving, sorting, tracking, and evaluating public comments
• Review and analyze public comments and provide cross-referenced indices with summaries of significant comments
• Prepare final reports of public comment documents and/or synopses
• Draft responses to internal and external stakeholders during public comment periods
• Edit/format rulemaking documents suitable for publication in the Federal Register
• Develop methodology documentation for incorporating risk management into rulemaking implementation
• Conduct research on transportation industry standards, regulatory frameworks, and security practices
• Collaborate with the Program Manager and Senior Economist to integrate regulatory expertise across deliverables

Senior Regulatory Analyst

IT Support

• Serve as the first point of contact (Tier 1/) for all IT support requests submitted via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, network, and peripheral issues in a timely and professional manner.
• Escalate complex or unresolved issues to senior IT staff with thorough documentation of troubleshooting steps taken.
• Support remote and on-site users across Windows and potentially Mac environments.
• Create, manage, track, and close help desk tickets using the organization's ITSM platform (e.g., ServiceNow, Jira, or equivalent).
• Maintain accurate and thorough records of all incidents, service requests, and resolutions.
• Contribute to and maintain the internal IT knowledge base and standard operating procedures (SOPs).
• Assist with user account and device provisioning, modifications, and deprovisioning in Active Directory and Microsoft 365.
• Support employee onboarding and offboarding processes from an IT perspective.
• Perform software installations, updates, patches, and configuration on end-user devices.
• Assist in managing hardware inventory including laptops, desktops, monitors, and peripherals.
• Follow and enforce IT security policies in alignment with government contracting requirements.
• Assist with basic cybersecurity tasks including password resets, MFA enrollment, and phishing incident reporting.
• Deliver high-quality, professional customer service to all end users — including federal client personnel.
• Communicate technical concepts clearly and effectively to non-technical staff.
• Maintain a positive, solutions-oriented attitude under pressure and during high-volume ticket periods.

Capture Analyst

Information Technology Director

Senior Regulatory Analyst

IT Help Desk Technician