Arlo

Manager

• Review claims, prior auth requests, and ADT (admission/discharge/transfer) data to identify members who would benefit from case management
• Conduct clinical assessments and build individualized care plans with members
• Coordinate directly with PCPs, specialists, hospitals, and post-acute providers to ensure care plans are executed and gaps are closed
• Support members through complex episodes — new diagnoses, hospitalizations, transitions of care, and chronic condition management
• Partner with our utilization management workflows on medical necessity questions and appropriate level of care
• Help us build the playbook: contribute to protocols, escalation pathways, and the tooling we use to do this work well
• Document thoroughly and maintain compliance with applicable regulatory and accreditation standards

Senior Case Manager

Account Manager

• Respond promptly and professionally to broker and employer inquiries via email and phone.
• Guide brokers, and occasionally employers, through onboarding and health plan implementation, ensuring accurate setup and documentation.
• Support ongoing plan management, including tooling and answering day-to-day questions.
• Manage the renewal process from end to end.
• Coordinate with internal teams to resolve issues and provide timely, clear updates to brokers and clients.
• Partner with product and operations teams to share feedback and suggest improvements to tools, workflows, and documentation.

Underwriter

• Review and approve RFPs within our established underwriting authority; escalate borderline, complex, or out-of-range submissions
• Validate inputs derived from broker submissions and external documentation; correct errors directly where appropriate and escalate systemic issues to the data science team for resolution.
• Monitor underwriting funnel performance, including quote volume, close ratios, quote-to-bind conversion, and broker and segment mix; identify and communicate the drivers behind observed trends.
• Conduct ongoing analysis of the risk composition of quoted versus bound business, surfacing early indicators of adverse selection or appetite drift.
• Triage in-flight quote inquiries and coordinate with sales operations, who own broker-facing communication.
• Partner with health plan operations to support the downstream execution of bound business.
• Develop and maintain underwriting reporting and dashboards; define and refine the operational metrics that govern the function as it scales.

Senior Case Manager

Account Manager

Senior Underwriting Ops Associate