Account Manager

Arlo

Account Manager serving as first line of support for brokers and employers in health insurance. Ensuring seamless implementation and ongoing management of health plans.

Posted 6/1/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Respond promptly and professionally to broker and employer inquiries via email and phone.
Guide brokers, and occasionally employers, through onboarding and health plan implementation, ensuring accurate setup and documentation.
Support ongoing plan management, including tooling and answering day-to-day questions.
Manage the renewal process from end to end.
Coordinate with internal teams to resolve issues and provide timely, clear updates to brokers and clients.
Partner with product and operations teams to share feedback and suggest improvements to tools, workflows, and documentation.

Requirements

What you’ll need

2+ years of experience in a customer-facing role within the health insurance, employee benefits, or related industry.
Strong understanding of health plan structures, terminology, and processes.
Excellent written and verbal communication skills.
Highly organized with the ability to manage multiple priorities simultaneously.
Comfortable using CRMs, ticketing systems, and modern workplace tools (experience with HubSpot and/or Retool a plus).

Benefits

Comp & perks

100%-paid health insurance benefits
Free lunches in the office
Fun company retreats
Commuter benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

health plan implementationplan managementrenewal process managementonboarding

Soft Skills

communication skillsorganizational skillsmulti-taskingproblem-solving