Arketa

Recruitment

• Coordinate and schedule interviews across multiple searches, keeping candidates and hiring managers informed at every step
• Drive a fast, high-touch candidate experience from first outreach through offer
• Source top-of-funnel talent and help build healthy pipelines under the guidance of the Recruiting Lead
• Keep our ATS clean and accurate, and help maintain clear, reliable reporting
• Re-engage strong talent from past searches and our applicant pool to build a warm, ongoing candidate community
• Partner with the Recruiting Lead to learn how we run intakes, interview for culture, and raise the bar consistently
• Support hiring classes so GTM and support teams can grow on schedule
• Grow into owning full-cycle searches as you build confidence and trust
• Bring curiosity and a process-improvement mindset, looking for ways to make hiring faster, fairer, and more efficient
• Champion an interview process that optimizes for a great experience for Arketa and candidates regardless of the outcome

Associate Recruiter, GTM

Sales Development Rep

• Connect with interested prospects: Reach out to leads from trials, events, content downloads, and marketing campaigns via phone, email, and SMS
• Qualify and prioritize leads: Understand each prospect's business needs, timeline, and decision-making process to determine their fit with Arketa
• Schedule high-quality demos: Set up meetings between qualified prospects and Account Executives, ensuring smooth handoffs with complete context
• Become an Arketa expert: Understand our platform inside and out so you can speak confidently about how we solve real problems for fitness businesses
• Keep everything organized: Maintain accurate records in HubSpot, track lead progression, and ensure nothing falls through the cracks
• Collaborate across teams: Work closely with Marketing to optimize lead quality and provide feedback on campaign performance
• Follow up strategically: Stay connected with prospects who aren't ready to move forward immediately, nurturing them until they're ready for next steps

Sales Development Representative

Account Executive

• Strong lead generation skills sourcing net new deals
• Own the entire sales & upsell process from prospecting to close for new and existing Arketa customers
• Meet and exceed quarterly sales targets
• Maintain accurate pipeline management with expert-level forecasting
• Execute outbound sales efforts with excellence, fearlessness & enthusiasm via email, social media, cold calling, gifting, in-person visits, and more
• Understand customer needs and requirements
• Strong product demonstration skills: showcase how Arketa technology will add value to prospective customers and their unique use cases
• Communicate forecasted deal flow & contract terms regularly to the internal team to ensure a delightful onboarding experience for customers
• Be an exemplary ambassador for Arketa, both internally and externally
• Be a team player and work with other sellers internally

Sales Account Executive – SMB

Customer Support

• Own each Partner interaction start to finish across chat, email, and scheduled Zoom calls — building trust, rapport, and partnership along the way.
• Show up for your shift and your Partners. You'll work scheduled hours and stay available and engaged with the queue during that time. The pace is steady, the volume is real, and your Partners are counting on you being there when they reach out.
• Own the resolution, not just the response. You're accountable for solving the Partner's problem the first time wherever possible — not just replying quickly. That means digging into the actual issue, confirming the fix landed, and closing the loop so the Partner doesn't have to come back for the same thing twice.
• Think creatively, pivot fast, operate in ambiguity, and collaborate strategically across stakeholders. You'll problem-solve across the full surface area of the Arketa product, working with Product, Engineering, Onboarding, and Migrations to unblock Partners on issues that don't have a clean playbook yet.
• Unlock the full power of Arketa for every Partner. Solve real operational problems, customize solutions to the way their business actually runs, and turn Partners into our biggest fans through expertise, empathy, and follow-through.
• Become and stay an Arketa expert. Continuously learn new features, leverage AI-assisted internal tools to accelerate your research and drafting, and own the accuracy and Arketa voice of every response that goes out under your name.
• Advocate for our Partners internally. Bring insights and industry feedback back to Product, Engineering, and CX leadership to improve features and prevent repeat contacts.

Associate Recruiter, GTM

Sales Development Representative

Sales Account Executive – SMB

Customer Care Representative