Arketa

Support Engineer

• 60% talking to customers and fixing either bugs or user experience edge cases
• 40% actually improving systems long term
• Triage, investigate, and resolve bugs reported by customers and the support team
• Own issues end-to-end: reproduce → diagnose → fix → validate → communicate
• Collaborate closely with Support to provide timely updates and clarity on issues
• Improve system reliability by identifying root causes (not just patching symptoms)
• Maintain high-quality standards (testing, edge cases, regressions)

Technical Support Engineer

Chief Marketing Officer

• Own Arketa’s brand positioning, story, voice, and visual identity across all channels.
• Develop and evolve a clear narrative that differentiates Arketa in the wellness and creator economy.
• Create messaging frameworks that enable consistent storytelling across teams and platforms.
• Lead the strategy, development, and execution of integrated brand campaigns (digital, paid, social, video, events, partnerships).
• Partner with internal teams and creative vendors to produce world-class content—from brand videos to landing pages to social.
• Ensure creative quality, coherence, and alignment with brand guidelines.
• Own content strategy: blogs, resources, customer stories, thought leadership, newsletters, and owned media.
• Build a storytelling engine that positions Arketa as a leader in the business of wellness.
• Oversee editorial calendars and ensure a consistent flow of compelling, high-quality content.
• Oversee organic social strategy and execution to grow Arketa’s reach and elevate brand engagement.
• Partner with the community team on creator spotlights, wellness stories, and UGC alignment.
• Lead brand-driven partnerships with creators, vendors, and wellness organizations.
• Partner with Events Marketing to ensure brand consistency across all Arketa-hosted and sponsored events.
• Collaborate closely with Demand Generation to align brand and performance strategies.
• Work with Product Marketing on category creation, launches, and GTM storytelling.
• Partner with Sales and CX to ensure customer-facing materials and experiences reflect our brand values.

Brand Marketing Director

Operations

• Support Launch Quality & Reliability
• Monitor launches and identify moments that require additional coordination or intervention
• Step in when launch timelines, data, payments, or app readiness create risk
• Help ensure studios go live with confidence and clarity
• Resolve Launch-Related Issues
• Investigate launch-related issues to determine root cause (data quality, formatting, platform constraints, or user error)
• Schedule time sensitive calls with our partners to provide resolution and real-time support on migration related issues
• Resolve issues hands-on when possible using existing tools and workflows
• Coordinate with Engineering on more complex fixes, providing clear context and prioritization
• Partner Across Teams
• Work closely with Onboarding to support migrations and early-stage customer setup
• Act as a point of escalation when launches stall or become high-risk
• Communicate clearly with internal teams and customers during sensitive moments
• Improve Operational Rigor
• Maintain and improve launch workflows, documentation, and escalation paths
• Track trends across launch issues and resolution timelines
• Surface insights that inform better training, tooling, or process improvements
• Contribute as a Utility Player
• Support adjacent operational workflows when bandwidth allows (e.g., app review follow-ups, launch readiness checks)
• Perform smaller migrations for our ‘Pro’ (single user) accounts
• Help unblock launches and reduce operational bottlenecks
• Bring clarity to fast-moving, ambiguous operational work

Technical Support Engineer

Brand Marketing Director

Launch Operations Lead