Arketa

Operations

• Support Launch Quality & Reliability
• Monitor launches and identify moments that require additional coordination or intervention
• Step in when launch timelines, data, payments, or app readiness create risk
• Help ensure studios go live with confidence and clarity
• Resolve Launch-Related Issues
• Investigate launch-related issues to determine root cause (data quality, formatting, platform constraints, or user error)
• Schedule time sensitive calls with our partners to provide resolution and real-time support on migration related issues
• Resolve issues hands-on when possible using existing tools and workflows
• Coordinate with Engineering on more complex fixes, providing clear context and prioritization
• Partner Across Teams
• Work closely with Onboarding to support migrations and early-stage customer setup
• Act as a point of escalation when launches stall or become high-risk
• Communicate clearly with internal teams and customers during sensitive moments
• Improve Operational Rigor
• Maintain and improve launch workflows, documentation, and escalation paths
• Track trends across launch issues and resolution timelines
• Surface insights that inform better training, tooling, or process improvements
• Contribute as a Utility Player
• Support adjacent operational workflows when bandwidth allows (e.g., app review follow-ups, launch readiness checks)
• Perform smaller migrations for our ‘Pro’ (single user) accounts
• Help unblock launches and reduce operational bottlenecks
• Bring clarity to fast-moving, ambiguous operational work

Launch Operations Lead

Full-stack Engineer

• Contribute to the design, architecture, and execution of backend + frontend
• Advance our back-end architecture and stay one step ahead of growth
• Take technical ownership of features and move the product forward
• Partner closely with the product team to consistently move the needle
• Present cross-team launches and updates at company-wide check-ins
• We make heavy use of Next.js, Node, Firestore, Stripe, Sendgrid, and Twilio

Software Engineer – Full Stack

• Act as a visible, calm, and professional leader on the studio floor
• Set the standard for luxury hospitality, warmth, and operational excellence
• Ensure every guest interaction reflects brand values and consistency
• Support front-of-house teams with real-time coaching and guidance
• Resolve guest issues with empathy, clarity, and strong judgment
• Support the full studio opening process, including operational workflows and readiness
• Staff onboarding and training execution
• Systems setup and day-one playbooks
• Identify operational gaps and implement practical, scalable solutions
• Partner with leadership to ensure the studio opens on time, prepared, and confident
• Help translate strategy into repeatable, day-to-day execution
• Serve as a hands-on consultant to Arketa studio owners, especially during opening and early growth phases
• Help owners configure and optimize their backend operations
• Advise owners on operational best practices based on real-world studio experience
• Support membership acquisition, conversion, and retention efforts
• Monitor daily operational and revenue indicators and flag issues early
• Ensure the studio and office are consistently clean, organized, and guest-ready
• Support scheduling, coverage planning, and shift readiness
• Ensure compliance with NYC labor, safety, and operational requirements

Launch Operations Lead

Software Engineer – Full Stack

Studio Operations & Launch Manager