Arize AI

IT Support Specialist

Arize AI

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $75,000 - $95,000 per year

Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively.
  • Manage and support user accounts, access provisioning, and integrations across Google Workspaces (SSO-enabled), Office 365, Zoom, Atlassian tools, and GitHub.
  • Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender.
  • Troubleshoot hardware, software, VPN (OpenVPN), and cloud service issues.
  • Maintain and document standard operating procedures for IT systems and user support.
  • Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance.
  • Assist in responding to security questionnaires from prospects and partners as part of the sales process.
  • Monitor system logs and alerts to detect and remediate potential threats.
  • Track and report IT and security metrics for internal review and audits.
  • Identify opportunities for automating manual tasks and improving operational efficiency.
  • Help manage asset inventory, software licenses, and endpoint lifecycle tracking.
  • Collaborate with InfoSec, Sales, and Engineering to support cross-functional initiatives.
  • Contribute to internal documentation and user training materials.

Requirements

  • 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment.
  • Hands-on experience with: Google Workspaces admin console & SSO; Office 365 suite; Zoom admin controls; Atlassian (Jira, Confluence); GitHub (user access, integrations, permissions); Kandji or similar MDM solutions; Bitdefender or similar endpoint protection tools; Scripting or programing language
  • Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS.
  • Experience assisting with or completing security questionnaires for sales enablement.
  • Strong understanding of identity and access management principles.
  • Excellent written and verbal communication skills.
  • Self-starter comfortable working independently in a remote environment.