Account Manager

• Serve as the primary point of contact and overall relationship manager for assigned customers
• Oversee all post-sale activities and ensure client projects are delivered on time and within budget
• Measure and monitor ongoing customer satisfaction and deliver programs to increase satisfaction
• Provide strategic guidance on implementation of PAC and/or advocacy programs
• Counsel clients on PAC and/or advocacy best practices to achieve legislative, membership and/or communications goals
• Write newsletters, calls to action, or web content for clients as needed
• Serve as the project manager for setup and launch of clients' PAC and/or advocacy software suite
• Train clients on proper use of the software to meet program goals and objectives
• Serve as the liaison between customers and internal technical teams; translate business requirements into high-level technical specifications
• Document custom technical product requirements from clients and test features once deployed
• Identify and pursue upsell opportunities
• Manage client expectations, communicate project status, and resolve product/business issues
• Attend events and conferences as a representative of the company and department

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