Aristocrat

QA Engineer

• Lead the QA process across multiple projects and run comprehensive QA testing
• Compose and finalize test plans, test cases, and regression testing procedures
• Ensure that promotions, player journeys, and segmentation logic function properly
• Log, track, and analyze defects in collaboration with internal teams and vendor partners
• Collaborate with product managers, developers, and marketing leads
• Maintain documentation to improve awareness within the team
• Participate in sprint planning, requirement reviews, and user acceptance testing (UAT)
• Perform cross-platform testing using manual and automated methods
• Set up and validate tagging and analytics events related to campaigns and new platform features

Marketing QA Coordinator

Customer Success Manager

• Assist in the planning, coordination, and execution of digital marketing campaigns, including email, SMS, and push notifications to drive player retention and dedication engagement.
• Coordinate and complete the setup of online bonus promotions across web, app, and other communication channels.
• Assist with audience segmentation and automation setup using marketing platforms to enable personalized player journeys.
• Maintain and distribute the campaign calendar to ensure clear visibility across internal and external collaborators.
• Support the development of promotional content, such as banners, email copywriting, and various campaign materials.
• Upload and manage digital assets across platforms, ensuring alignment with campaign strategy and brand standards.
• Manage reviews and collect essential approvals to achieve delivery deadlines and adhere to compliance requirements.
• Support the development, QA, and deployment of bonus campaigns, email templates, and other marketing materials across multiple platforms.
• Monitor campaign execution, ensuring timelines, specifications, and quality benchmarks are met.
• Support ongoing testing efforts, including A/B and multivariate testing, to inform campaign optimizations.
• Assist in preparing reports on campaign performance, return on investment, and key insights to improve engagement efforts.
• Collaborate with internal teams, clients, and external vendors to align campaign planning and execution.

CRM Retention Coordinator

Customer Support

• Provide information and process inquiries about accounts, products, and services
• Troubleshoot technical issues related to computer, tablet, and cell phone applications
• Handle inbound calls, real-time chat, emails, and make outgoing calls
• Communicate special marketing offers to VIP customers
• Offer feedback on service failures or customer feedback
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds

Customer Service Agent

• Provide information and process inquiries about accounts, products, and services
• Troubleshoot technical issues related to computer, tablet, and cell phone applications
• Handle inbound calls, real-time chat, emails, and make outgoing calls
• Communicate special marketing offers to VIP customers
• Offer feedback on service failures or customer feedback
• Uphold customer confidentiality and promote what we value
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds

Customer Service Agent – Overnight

Customer Service Agent – Mid Shift

Payroll

• Coordinate the full cycle of domestic and international payroll processing for US and global subsidiaries, ensuring compliance with all applicable laws
• Recruit, develop, and lead a high-performing payroll team, encouraging a collaborative and innovative environment
• Collaborate with cross-functional teams to align payroll with broader organizational goals
• Develop and complete strategic plans to scale and optimize global payroll operations, ensuring timely and accurate processing
• Monitor compliance with international, federal, state, and local payroll laws, staying updated on wage regulations
• Lead the development and deployment of global payroll systems, ensuring integration with HR and finance platforms
• Manage complex payroll-related queries and ensure timely resolution, maintaining high service quality
• Focus on continuous improvement to improve payroll processes and employee experience
• Coach and mentor the payroll shared services team, promoting professional growth and operational excellence.

Senior Director, Global Payroll

Software Engineer

• Lead the technical development of a React Native–based SDK and companion application, coordinating the creation, implementation, quality, performance, and long-term maintainability throughout the entire product lifecycle.
• Serve as a technical subject-matter expert and project leader within the team, providing mentorship on architecture, guidelines, complex problem solving, and cross-platform mobile development.
• Architect and evolve our React Native SDK to support scalability, extensibility, and high performance, setting standards for API build, integration patterns, and developer experience.
• Create reusable, high-quality React Native components and native bridges (iOS and Android) that adhere to rigorous performance, reliability, and security standards.
• Collaborate across functions with product, build, QA, platform, and native engineering teams to define technical requirements and deliver cohesive end-to-end solutions.
• Establish engineering guidelines, coding standards, and architectural patterns, ensuring consistency and long-term maintainability across the codebase.
• Identify and resolve systemic performance issues, bringing to bear deep technical expertise to improve reliability, scalability, and mobile runtime efficiency across platforms.
• Drive documentation quality at scale—defining standards and ensuring the SDK, architecture, and complex integrations are well understood across teams.
• Mentor and support less experienced engineers, sharing knowledge, strengthening mobile expertise within the team, and helping elevate engineering efficiency.
• Advise collaborators on technical trade-offs, risks, and opportunities, communicating clearly across technical and non-technical audiences.

Senior React Native Engineer

• Respond promptly and professionally to customer inquiries via live chat and email.
• Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
• Assist with account verification processes, including KYC (Know Your Customer).
• Monitor and report on player feedback, suggesting improvements to enhance the player experience.
• Participate in training sessions and team meetings to continuously improve service skills and product knowledge.

English Customer Support Agent

Product Analyst

• Collaborate with product and game teams to integrate game tracking, capturing player data for improved insights.
• Form new insights and perspectives that advise decisions and help us continue to delight the people playing our games.
• Produce reports and deliver insights that have an impact on the strategic direction of our games and the game roadmap.
• Work with game teams and DWH to produce end to end data pipelines that empower end users.
• Work closely with teams responsible for product development and gaming to develop reports and supervise daily goals.
• Investigating issues in the Production environment, analysing and optimising existing product features and A/B tests.
• Apply creative thinking towards crafting, testing, verifying, and implementing solutions.

Backend Engineer

• End-to-end responsibility for developing services and infrastructure components based on the service-oriented architecture and modern technology standards
• Design, coding, unit testing
• Working with 3rd parties integrated with our platform

.NET Developer

Technical Project Manager

• Work with collaborators, senior leadership, and cross-functional teams to facilitate and complete project intake and discovery efforts
• Maintain a transparent, up-to-date status of projects and provide relevant reporting
• Champion process optimization and sustain a culture dedicated to relentless improvement
• Conduct detailed project discovery activities to gather requirements, analyze risks and dependencies
• Lead regular project reviews to evaluate project performance, risks, and issues
• Monitor and evaluate change management efforts, measure efficiency, and adjust as needed
• Ensure alignment with governance frameworks, project management methodologies, and regulatory requirements
• Facilitate communication between technical teams and business collaborators regarding release status, timelines, and potential impacts.

Human Resources

• Lead fair and thorough investigations into workplace concerns, complaints, and grievances
• Partner with employees and managers to understand issues, recommend solutions, and resolve cases promptly
• Collaborate with HR partners to support managers and reduce risk
• Apply company policies and local laws (including Poland and the UK) consistently and fairly
• Analyze data, identify trends, and suggest practical improvements
• Maintain accurate, confidential records in ServiceNow and prepare clear documentation
• Represent the company in formal processes (e.g., hearings, appeals)
• Conduct exit interviews and gather feedback to improve the employee experience
• Support the development and improvement of employee relations policies

Senior Employee Relations Specialist

Product Manager

• Lead, mentor, and develop a team of Product Managers to achieve outstanding results.
• Define a clear product vision, set ambitious targets, and build a detailed multi-quarter roadmap for native iOS/Android apps in the iGaming domain.
• Align the product roadmap with company strategy, regulatory requirements, and market opportunities to ensure flawless execution.
• Develop highly detailed and structured BRDs, PRDs, user stories, wireframes, and acceptance criteria.
• Collaborate closely with TPMs, product designers, mobile apps operations, and different product teams within the organization.
• Ensure product adherence to regulatory frameworks by working with Compliance/Legal teams.
• Engage with customers, understand their needs, and translate them into accurate requirements.

Mobile Apps Product Manager – Team Leader

Security Analyst

• Assess the architecture, deployment, and fine-tuning of DLP solutions across Endpoint, Network, Email, communication tools, and Cloud channels.
• Provide mentorship on the configuration of DLP policies, IRM policies, rules, incident workflows, and response automation.
• Review and improve security controls across endpoints, cloud, DevSecOps, product, and identity systems.
• Define technical security requirements aligned with company policies.
• Coordinate the management of data discovery tools for structured and unstructured data environments, both on-premises and in the cloud.
• Manage data encryption solutions for data at rest, in transit, and in use.
• Review deployment and management of cloud-native data protection controls such as Defender for Cloud Apps, CASB, and CSPM.
• Assess enterprise PAM solutions to ensure the security of high-value credentials.
• Collaborate with SOC and IR teams to respond to data-related security incidents, perform root cause analysis, and improve rules to reduce false positives.
• Improve the speed and scope of architectural risk assessments by applying AI tooling to automate threat enumeration, generate attack scenarios, and streamline security control validation.
• Ensure system controls align with GDPR, HIPAA, PCI DSS, DPDP Act (India), ISO 27001, and internal policies.
• Provide clear and timely reporting on security controls for critical assets to senior leaders.
• Contribute to documentation for enterprise security solutions and processes including SOPs, runbooks, architectural diagrams, and policy standards.
• Stay ahead of emerging threats and technologies to strengthen security across the organization.

Tech Lead, Cyber Risk Analyst

Data Analyst

• Build, enhance, and maintain a business intelligence platform to support business intelligence and advanced analytics requirements
• Engage with business and operations teams from initial project definition through to project completion
• Development of reporting and analytical solutions
• Deliver company reporting and dashboard solutions, documentation, light application enhancements, and custom analysis