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Senior Field Service Technician
Aristocrat. Perform advanced troubleshooting, conversions, installations, and maintenance of gaming machines, signs, and controllers .
About the role
Key responsibilities & impact- Perform advanced troubleshooting, conversions, installations, and maintenance of gaming machines, signs, and controllers
- Resolve complex issues independently or in collaboration with technical support
- Mentor and provide on-the-job training to junior Field Service Technicians
- Conduct and document Pre-Site Surveys, ensuring thorough planning for upcoming service activities
- Analyze and report recurring service challenges and implement corrective actions
- Manage inventory levels, ensuring proper stock for field operations
- Collaborate closely with customers to deliver tailored technical solutions and uphold Aristocrat’s customer service standards
- Ensure compliance with safety guidelines and company protocols in all field activities
Requirements
What you’ll need- High school diploma, GED, or equivalent work experience
- Preferred associate degree or equivalent work experience in electronics, mechanical engineering, or related fields
- Minimum of 3 years of experience as a Field Service Technician or equivalent technical role
- Proficiency in troubleshooting and diagnosing complex technical issues
- Strong communication and mentorship skills
- Willingness to travel extensively as needed
Benefits
Comp & perks- Health, dental, and vision insurance
- Paid time off
- 401(k) plan with employer matching
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinginstallationsmaintenancediagnosing technical issuesinventory managementtechnical solutionsPre-Site Surveyscorrective actionsfield operations
Soft Skills
communicationmentorshipcollaborationproblem-solving
Certifications
high school diplomaGEDassociate degree in electronicsassociate degree in mechanical engineering