Digital Account Manager
The Hoffman Agency
Construction Relations Manager – Metro G Line Project
Arellano Associates
full-time
Posted on:
Location Type: Hybrid
Location: Chino Hills • California • 🇺🇸 United States
Visit company websiteSalary
💰 $110,240 per year
Job Level
Mid-LevelSenior
About the role
- Supports Metro projects and programs during all project phases, including planning, project delivery, and operations.
- Develops, implements, and manages communication strategies and community engagement programs to inform the public, elected officials, and stakeholders of Metro projects, programs, and initiatives.
- Serves as liaison between Metro executive management and local elected officials, COGs, city councils, neighborhood councils, chambers of commerce, public and private agencies, citizens, and community and advocacy groups.
- Identifies opportunities and risks for Metro's projects, programs, initiatives, and operations; develops strategies to maximize opportunities and minimize risks.
- Develops goals, objectives, workplans, and budgets for assigned areas or project units.
- Manages, trains, and motivates staff engaged in outreach programs; oversees consultant management including scope of work, budgeting, and performance.
- Evaluates and recommends participation levels at events; organizes and attends community meetings, press conferences, and special media events.
- Represents Metro at public venues and meetings.
- Researches complex and sensitive incidents, complaints, and concerns, collaborating across the organization to find solutions.
- Develops content and oversees the creation of project information, such as fact sheets, newsletters, e-blasts, and presentations.
- Provides recommendations to project management teams regarding community impacts during various project phases.
- Manages internal communication with senior staff to implement new directives for Metro projects and programs.
- Coordinates communications and strategic development for internal departments like community relations, media, and marketing.
- Provides expertise for Metro Board and Council, advising on agendas, briefings, and meetings.
- Provides day-to-day management and strategic direction to assigned staff.
- Acts as lead strategist for the use and development of visual, online, and graphic communications; utilizes social media metrics to enhance communications.
- Develops strategic plans to mitigate impacts related to construction.
- Facilitates community advisory committees, achieving stakeholder consensus.
- Communicates and implements safety rules, policies, and procedures; maintains accountability for the safety performance of all assigned employees.
- Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out.
- May be required to perform other related job duties as necessary.
Requirements
- Bachelor's Degree in Communications, Political Science, Public Policy, Public Administration, Business, or related field. Master's Degree in Public Policy or related field preferred.
- Six years of relevant experience, or three years at a supervisory level managing public affairs or community relations, preferably in transportation or public works.
- A valid California Class C Driver License or equivalent mobility for job-related functions.
- Typical office environment with significant computer use.
- May require working irregular hours, weekends, or holidays.
- Local travel and occasional emergency response duties.
- Sitting at a desk or table
- Operate a telephone or other telecommunications device and communicate through the medium
- Type and use a keyboard and mouse to perform necessary computer-based functions
- Standing
- Walking (distance 5' to 100')
- Communicating through speech in the English language required.
Benefits
- Bachelor's Degree in Communications, Political Science, Public Policy, Public Administration, Business, or related field. Master's Degree in Public Policy or related field preferred.
- Six years of relevant experience, or three years at a supervisory level managing public affairs or community relations, preferably in transportation or public works.
- A valid California Class C Driver License or equivalent mobility for job-related functions.
- Typical office environment with significant computer use.
- May require working irregular hours, weekends, or holidays.
- Local travel and occasional emergency response duties.
- Physical Effort Required
- Sitting at a desk or table
- Operate a telephone or other telecommunications device and communicate through the medium
- Type and use a keyboard and mouse to perform necessary computer-based functions
- Standing
- Walking (distance 5' to 100')
- Communicating through speech in the English language required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcommunity engagementcommunication strategiesbudgetingstrategic planningstakeholder consensussafety performance managementcontent developmentevent organizationconsultant management
Soft skills
leadershipinterpersonal communicationorganizational skillsproblem-solvingteam motivationpublic speakingcollaborationadaptabilitystrategic thinkingcommunity relations
Certifications
Bachelor's DegreeMaster's Degree (preferred)California Class C Driver License
