ArcTouch

QA Engineer

• Build, develop, and lead a highly engaged and performing QA team
• Conduct regular one-on-one meetings to discuss career progression and performance
• Lead formal performance reviews and advocate for team compensation and promotions
• Cultivate an inclusive, collaborative, and psychologically safe environment
• Mediate interpersonal conflicts and organize team-building activities
• Assess team skills, identify gaps, and collaborate with People Team on hiring and training
• Support technical candidate assessment and recruitment process
• Manage team capacity and forecast future hiring needs
• Partner with Product and Account Managers to align resource allocation with project priorities
• Translate strategic objectives into actionable plans for the team
• Monitor workloads, address and resolve blockers, and ensure adherence to best practices and standards
• Facilitate communication within the team and with stakeholders
• Report on key team metrics to leadership
• Support onboarding new talent and contribute to a culture of continuous feedback and learning

QA Manager

Engineering Manager

For over 15 years, ArcTouch has created lovable apps, websites, and connected experiences for world-class companies, leading brands, and innovative startups.
We are looking for someone passionate about developing people who understands that delivering high-quality projects to our clients is a direct result of investing in the well-being, skill-building, and professional growth of their team.
Cultivate an environment where talent flourishes, collaboration is maximized, and impact is real.
Lead and inspire engineering teams, focusing on ownership, commitment, collaboration, and inclusivity.
Collaborate with Product and Account Managers to align resource allocation with project priorities and career development.
Monitor workloads, address and resolve blockers, and ensure the team adheres to best practices and standards.
Facilitate communication within your team and with stakeholders.

Engineering Manager, iOS

Product Manager

• Ensure product excellence and market success by shaping product strategy and identifying market opportunities
• Develop long-term client relationships and create product strategies aligned with business goals
• Run discovery workshops, gather market insights, define requirements, and build data-driven roadmaps
• Maintain project management functions: sprint planning, budget monitoring, facilitate ceremonies, and track risks and dependencies
• Implement product metrics, lead hypothesis validation, and manage product lifecycle from concept through launch and beyond
• Support business development with strategic product insights and conduct market research when not assigned to a product
• Evangelize product vision across the organization and serve as the voice of the customer

Senior Product Manager – Project Expertise

Project Manager

• Ensure projects are delivered on time, within budget, and exceeding quality expectations
• Create data-oriented project cultures and comprehensive budget strategies
• Develop capacity plans, forecasts, and timeline predictions based on historical performance
• Analyze project metrics and flow data to identify improvement opportunities
• Review and optimize budget utilization strategies based on profitability analysis
• Lead team coaching sessions and performance optimization initiatives
• Facilitate scope refinement, prioritize user stories, and manage sprint planning
• Coordinate resource allocation across multiple project phases and present comprehensive reports
• Implement continuous improvement initiatives based on retrospective insights
• Support process optimization and advanced project methodology development when not assigned to clients

Senior Project Manager, Product

Android Engineer

• Lead and inspire Android engineering teams, focusing on people development and high-quality project delivery.
• Cultivate a culture of Ownership, Commitment, Collaboration, and Inclusivity.
• Invest in team well-being, skill-building, and professional growth to enable high performance.
• Translate strategic objectives into actionable plans and ensure team responsibilities are clear.
• Manage capacity, forecast hiring needs, and participate in recruitment and technical assessment.
• Monitor team health and performance, resolve blockers, and report key metrics to leadership.
• Facilitate communication across the team and stakeholders and ensure adherence to best practices.

Engineering Manager, Android

Business Analyst

• This is not a traditional scheduling role; it is a high-impact, strategic position that sits at the critical nexus of our company&#39;s operations and human capital strategies. Resource Management is the central point of convergence where our financial objectives, operational capacity, and talent strategy are reconciled and optimized. You will be responsible for the full lifecycle of resource allocation, from strategic forecasting to daily operational management, driving efficiency and on-time delivery across our entire project portfolio, ensuring the right people with the right skills are on the right projects at the right time.
• You will build and maintain strong relationships with AccountManagers, Product Managers, Functional Leaders, People Operations, and Finance, and facilitate a collaborative approach to staffing and planning.
• Proactively forecast future staffing and skill requirements by analyzing the sales pipeline, committed projects, and strategic business initiatives.
• Conduct comprehensive audits of our current workforce to document skill sets and identify areas of under- or over-utilization.
• Advise senior leadership on key strategic decisions, including the trade-offs between hiring full-time employees versus engaging contractors to fill a skills gap.
• Identify future skills gaps by comparing forecasted demand with current capacity, informing our strategic hiring, training, and contractor engagement decisions.
• Model "what-if" scenarios, assessing the resource impact of major business events like a new contract win or changes in personnel.
• Serve as the central point of contact for all resource requests, matching staff to projects based on skills, availability, project priority, and budget, optimizing staffing across the entire portfolio.
• Act as a neutral broker to identify, mediate, and resolve resource conflicts that arise when multiple projects compete for the same talent.
• Maintain our Professional Services Automation (PSA) platform as the "single source of truth" for all resource data.
• Track, analyze, and report on key performance indicators (KPIs) such as billable utilization, bench time, and forecast accuracy.
• Lead regular staffing meetings with senior leadership to present data, discuss challenges, and facilitate strategic decisions.
• Ensure all stakeholders are kept informed of scheduling updates, allocation changes, and potential resource risks through clear and proactive communication.
• Own and improve the ArcTouch Resource Management Process with a focus on efficiency and effectiveness, leveraging your process and agile skills background.
• Own the relationship with our staffing partners and be responsible for onboarding and termination of all freelancers & contractors.
• The Resource Management Analyst is not a management position. Therefore, there will be no direct reports.

QA Manager

Engineering Manager, iOS

Senior Product Manager – Project Expertise

Senior Project Manager, Product

Engineering Manager, Android

Senior Resource Management Analyst