Arcadia Cold

Customer Support

• Develop and maintain customer relationships in a professional manner.
• Process hold/release of inventory.
• Review receipts/outbounds for accuracy.
• Invoice and verify accounts accurately and in a timely manner.
• Generate customer reports per customer request as needed.
• Verify inventory and notify customers of potential shortages.
• Ensure electronic transactions are not failing.
• Coordinate with Operations on special customer requests, expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized and comprehensive way.
• Perform other duties and special projects as needed.

Customer Service Representative

Sales

• Work with Management, Sales & Marketing, Business Development Representatives, and facility General Managers to develop targeted action plans to generate new sales leads and prospects
• Develop local and regional relationships with customers and related parties, demonstrating exceptional customer focus
• Partner with operations and other sales members to fully understand Arcadias value propositions and effectively sell the entire suite of services across the Companys network
• Develop and maintain accurate pricing and related financial measures to meet and achieve company sales margin objectives
• Actively update and work within the Companys CRM tool (Salesforce.com) to maintain real-time and accurate sales target contact information, status updates, and related opportunity information.
• Create and deliver professional and effective presentations and request for proposal responses to resolve prospective customers business challenges
• Collaborate with Aradias Solutions Implementation team to successfully onboard new customer accounts and ensure successful business transition outcomes
• Maintain awareness of performance against key performance indicators and provide sales updates to management on a daily and weekly basis
• Manage individual budget and control expenses to ensure compliance with targets and guidelines

Sales Director

• Initiate contact with potential customers to generate and qualify leads
• Promote the companys products and services
• Identify sales opportunities (Sales Hunter)
• Articulate the organizations offerings and value proposition
• Overcome initial resistance from prospects to achieve facility and company revenue and EBITDA targets
• Develop targeted action plans to generate new sales leads and prospects
• Develop local and regional relationships with customers and related parties
• Partner with operations and other sales members to understand Arcadias value propositions
• Effectively sell the entire suite of services across the Companys network
• Maintain pricing and related financial measures to meet sales margin objectives
• Actively update and work within the Companys CRM tool (Salesforce.com)
• Create and deliver presentations and request for proposal responses
• Collaborate with Aradias Solutions Implementation team for onboarding new customers
• Maintain awareness of performance against key performance indicators and provide sales updates to management

• Initiate contact with potential customers to generate and qualify leads
• Promote the companys products and services and identify sales opportunities
• Work with Management, Sales & Marketing, Business Development Representatives, and facility General Managers to develop targeted action plans to generate new sales leads and prospects
• Develop local and regional relationships with customers and related parties, demonstrating exceptional customer focus
• Partner with operations and other sales members to fully understand Arcadias value propositions and effectively sell the entire suite of services across the Companys network
• Actively update and work within the Companys CRM tool (Salesforce.com)
• Create and deliver professional and effective presentations and request for proposal responses
• Collaborate with Aradias Solutions Implementation team to successfully onboard new customer accounts
• Manage individual budget and control expenses to ensure compliance with targets and guidelines