Arboreal Management

Customer Support

• Respond to resident inquiries through phone, email, text, and AppFolio.
• Provide timely updates regarding maintenance requests, renewals, move-ins, and account questions.
• Follow up with residents until concerns are resolved.
• Document all resident interactions in AppFolio.
• Serve as the dedicated operational support for assigned portfolios.
• Assist Property Managers with administrative responsibilities.
• Monitor daily portfolio tasks and ensure timely completion.
• Coordinate with onsite teams to resolve resident concerns.
• Monitor upcoming move-ins.
• Review resident ledgers before move-in.
• Verify lease completion and required documentation.
• Track upcoming lease expirations.
• Conduct renewal outreach.
• Review delinquency reports.
• Track payment promises.
• Monitor assigned work orders.
• Provide residents with maintenance status updates.
• Maintain accurate AppFolio notes.
• Update resident records.

Resident Support Specialist

Accounts Receivable

• Enter scanned tenant checks into AppFolio daily, applying each receipt to the correct tenant, lease, and property ledger.
• Reconcile the batch of scanned check images against recorded payments to confirm every check is captured once, with the correct amount and date.
• Verify recorded receipts tie out to bank deposit totals; flag any over/short or missing items.
• Allocate receipts across rent, late fees, utilities, and other charges per lease and company policy; handle partial and prepaid payments correctly.
• Research and resolve unidentified or misapplied payments, NSF/returned checks, and duplicate entries; escalate unclear items to the AR Manager with a clear summary.
• Keep tenant ledger balances accurate, post adjustments and reversals when approved, and ensure aging is correct.
• Reconcile the security deposit against the final ledger—prorated rent, unpaid charges, damages, and RUBS (Ratio Utility Billing System) move-out estimates—so utility allocations are captured rather than written off.
• Prepare and process refunds within statutory deadlines, with proper itemization and documentation.
• Open and track receivables where a balance is owed after the deposit is applied, maintaining a live tracker capturing tenant, property, amount, age, and status.
• Follow a defined escalation path for owed balances: tenant portal → payment plan → Stripe payment link → collections agency → small claims, documenting each step and timeline.
• Record refunds, applied deposits, write-offs, and recoveries in AppFolio and the receivables tracker so balances, the GL, and aging stay accurate and reconciled.
• Prepare daily/weekly receipt summaries, batch logs, and AR aging snapshots for the onshore team.
• Maintain clear documentation and flag discrepancies or issues proactively to the AR Manager/Controller.

AR Specialist – Tenant Receipts, Deposits

Director

• Oversee maintenance and cleaning operations across a growing portfolio
• Develop supervisors and future maintenance leaders
• Create clear expectations, accountability, and performance standards
• Improve response times, resident satisfaction, and work quality
• Manage vendor relationships and maintenance programs
• Develop maintenance SOPs and best practices
• Create inspection programs and quality assurance processes
• Implement maintenance scorecards and KPIs
• Ensure compliance with life-safety, regulatory, and preventative maintenance requirements
• Drive consistency across all properties and markets

Director of Maintenance – Facilities

Accountant

• Own the monthly close, intercompany eliminations, and consolidated reporting
• Prepare and review month-end and quarter-end journal entries for corporate accounts
• Maintain the general ledger, ensuring account balances are accurate and supported
• Perform and review account reconciliations and investigate and resolve reconciling items
• Prepare monthly financial reports and schedules for internal stakeholders and owners
• Create and maintain Standard Operating Procedures and process documentation for corporate accounting tasks
• Mentor and review work performed by junior accountants and offshore team members

Senior Corporate Accountant

Accounts Payable

• Manage day-to-day AP activities, including invoice receipt and coding, payment runs, vendor onboarding and maintenance, and reconciliation of AP subledgers
• Work closely with property accounting, procurement, and offshore finance team to ensure accurate vendor payments and strong internal controls
• Maintain and enforce AP policies and internal controls for approvals, segregation of duties, and payment authorization
• Support month-end close activities related to accounts payable and provide variance explanations

Accounts Payable Specialist

• Own key aspects of the corporate accounting lifecycle, including month-end close activities, general ledger maintenance, and financial reporting
• Prepare and review month-end and quarter-end journal entries for corporate accounts
• Maintain the general ledger, ensuring account balances are accurate and supported
• Perform and review account reconciliations (bank, prepaid, accruals, intercompany, fixed assets, etc.)
• Prepare monthly financial reports and schedules for internal stakeholders and owners