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Resident Support Specialist
Arboreal ManagementResident Support Specialist providing remote operational support to Property Managers and enhancing resident satisfaction across communities in the Philippines.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while effectively managing resident inquiries and administrative tasks. Proficient in AppFolio for documentation and tracking, with a solid understanding of property management and fair housing regulations.
Highest-signal resume keywords
Customer ServiceAppFolio ExperienceProperty Management ExperienceOrganizational SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Maintenance CoordinationResident ServicesLease VerificationDelinquency ReportingWork Order Monitoring
Soft Skills
Problem-SolvingAttention to DetailTime ManagementMultitaskingTeam Collaboration
Tools & Technologies
AppFolio
Industry Keywords
Fair Housing Knowledge
About the role
Key responsibilities & impact- Respond to resident inquiries through phone, email, text, and AppFolio.
- Provide timely updates regarding maintenance requests, renewals, move-ins, and account questions.
- Follow up with residents until concerns are resolved.
- Document all resident interactions in AppFolio.
- Serve as the dedicated operational support for assigned portfolios.
- Assist Property Managers with administrative responsibilities.
- Monitor daily portfolio tasks and ensure timely completion.
- Coordinate with onsite teams to resolve resident concerns.
- Monitor upcoming move-ins.
- Review resident ledgers before move-in.
- Verify lease completion and required documentation.
- Track upcoming lease expirations.
- Conduct renewal outreach.
- Review delinquency reports.
- Track payment promises.
- Monitor assigned work orders.
- Provide residents with maintenance status updates.
- Maintain accurate AppFolio notes.
- Update resident records.
Requirements
What you’ll need- Strong customer service skills
- Excellent verbal and written communication
- Strong organizational skills
- Time management
- Problem-solving
- Attention to detail
- Ability to multitask
- Ability to prioritize workload
- Team collaboration
- Property Management experience
- Resident Services
- Customer Service
- AppFolio experience preferred
- Fair Housing knowledge
- Maintenance coordination experience is a plus
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Arboreal Management Website LinkedIn All Job Openings 51 - 200 employees Founded 2020 🏗️ Construction 🏥 Healthcare 🏨 Hospitality Construction
- Healthcare
- Hospitality Arboreal Management is a property management company that operates and leases residential buildings across multiple Pacific Northwest cities (Seattle, Tacoma, Portland, Spokane). They focus on affordable, sustainable housing in walkable urban locations, offering a mix of new construction and restored older buildings, on-site community managers, fast in-house maintenance, and tech-enabled tenant portals for online paperwork and payments. Resident Support Specialist Job not on LinkedIn 🔥 0 minutes ago 🇵🇭 Philippines – Remote 💵 $5 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Respond to resident inquiries through phone, email, text, and AppFolio.
- Provide timely updates regarding maintenance requests, renewals, move-ins, and account questions.
- Follow up with residents until concerns are resolved.
- Document all resident interactions in AppFolio.
- Serve as the dedicated operational support for assigned portfolios.
- Assist Property Managers with administrative responsibilities.
- Monitor daily portfolio tasks and ensure timely completion.
- Coordinate with onsite teams to resolve resident concerns.
- Monitor upcoming move-ins.
- Review resident ledgers before move-in.
- Verify lease completion and required documentation.
- Track upcoming lease expirations.
- Conduct renewal outreach.
- Review delinquency reports.
- Track payment promises.
- Monitor assigned work orders.
- Provide residents with maintenance status updates.
- Maintain accurate AppFolio notes.
- Update resident records. 🎯 Requirements
- Strong customer service skills
- Excellent verbal and written communication
- Strong organizational skills
- Time management
- Problem-solving
- Attention to detail
- Ability to multitask
- Ability to prioritize workload
- Team collaboration
- Property Management experience
- Resident Services
- Customer Service
- AppFolio experience preferred
- Fair Housing knowledge
- Maintenance coordination experience is a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Compliance Support Specialist – Homecare 🔥 13 hours ago Peak Support 1001 - 5000 📦 Logistics 📣 Marketing 💼 Consulting Website LinkedIn All Job Openings Compliance Support Specialist responsible for reviewing caregiver onboarding for Peak Support LLC. Ensuring compliance with regulatory standards through detailed checks and coordination with internal teams. 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required Customer Service Associate 🔥 18 hours ago Fresh Prints 11 - 50 🛒 Retail 🛍️ eCommerce 👥 B2C Website LinkedIn All Job Openings Customer Service Associate providing timely and professional support for Fresh Prints' clients via various communication channels. Responsibilities include handling inquiries and resolving issues efficiently while maintaining service standards. 🇵🇭 Philippines – Remote 💵 $550 - $700 / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required Customer Support Associate 🔥 23 hours ago Satellite Office 1001 - 5000 📦 Logistics 📣 Marketing ✈️ Travel Website LinkedIn All Job Openings Customer Support Associate overseeing guest bookings and managing inquiries for Tiny House stays. Ensuring high-quality customer experience through support across multiple channels. 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required Travel Sales Support Specialist, Cruise 🕒 Yesterday The Cruise Globe 11 - 50 🏨 Hospitality ✈️ Travel ☁️ SaaS Website LinkedIn All Job Openings Cruise Sales Support Specialist for The Cruise Globe, managing inbound leads and supporting advisors. Handling bookings and CRM management in a growing remote work environment. 🇵🇭 Philippines – Remote 💵 ₱70k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Representative, FMCG/Retail 🕒 2 days ago Pear Tree. 1 - 10 💼 Consulting 📦 Logistics 📣 Marketing Website LinkedIn All Job Openings Customer Support Representative assisting Australian customers and internal stakeholders with order processing and issue resolution. Ensuring order accuracy and facilitating communication across teams. 🇵🇭 Philippines – Remote 💵 $1.3k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs