Arbiter

Backend Engineer

• Fullstack Development: Design, develop, and implement highly scalable and reliable web applications and services using PHP, focusing on robust back-end logic, API development, and seamless front-end integration.
• System Architecture: Contribute to the architectural design of our distributed systems, ensuring scalability, performance, security, and maintainability across the entire platform.
• Database Management: Design, optimize, and manage complex relational databases (MySQL or PostgreSQL) using ORM frameworks like Doctrine, ensuring data integrity and efficient retrieval for mission-critical applications.
• Front-end Development: Build responsive, intuitive, and performant user interfaces using JavaScript, HTML, CSS, and Twig ensuring an exceptional user experience for clinical and administrative workflows.
• Deployment & Operations: Work with modern deployment tools and practices, including Kubernetes, to ensure continuous integration, delivery, and robust operational stability of our services.
• Cross-Functional Collaboration: Partner closely with product managers, data scientists, AI engineers, and other engineering teams to translate complex requirements into technical solutions and deliver features that drive the intelligent operating system.
• Technical Leadership: Provide technical guidance, mentorship, and conduct code reviews for junior engineers, championing best practices in coding, testing, and system design.
• Testing & Quality: Implement comprehensive unit, integration, and functional testing strategies to ensure the highest quality and reliability of all developed components.
• Hiring & Onboarding: Participate in interviewing and onboarding new team members, helping to grow a world-class engineering organization.

Staff Fullstack Engineer, PHP

Product Manager

• Pilot scoping and solutioning: Partner with Sales on discovery for small and mid-market accounts — define scope, flag what's feasible in the near term with our agentic workflows, and translate ambiguous customer requests into crisp requirements with measurable success criteria. Map the clinical or user journey and configure the initial program using our existing templates, working closely with our Staff Implementation PM to align on final solutioning.
• End-to-end deployment execution: Own the customer relationship during the pilot window (typically the first 90 days): single point of contact for onboarding, technical setup, and early troubleshooting. Lead cross-functional execution with handoffs to Staff Implementation PM and Implementation Engineers to configure agent workflows (voice, SMS, video), content, routing, triggers, and integrations. Drive QA, go-live readiness, and fast triage: logs, edge cases, failure modes, escalation paths.
• ROI proof and hand-off: Track pilot performance against agreed success metrics patient engagement, time-to-live, adoption, and clinical saves. Package learnings into a handoff that's ready for our Senior CS Manager to scale: what worked, what didn't, and what the next contract should include.
• Building the repeatable motion: Create deployment playbooks, templates, and configuration checklists that reduce variance across pilots and speed up future launches. Feed real-world gaps into the product roadmap platform limitations, reporting needs, new configuration primitives so engineering builds what actually matters in the field.

Arbiter

Staff Fullstack Engineer, PHP

Product Lead, Agentic Implementation

Senior Fullstack Engineer, PHP