Aramark

Director of On-Property Solutions & Technology

Aramark

full-time

Posted on:

Origin:  • 🇺🇸 United States • Pennsylvania

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Job Level

Lead

Tech Stack

IoT

About the role

  • Lead the modernization of on-property platforms including PMS, booking engines, POS, and activity management systems.
  • Oversee system strategy and operations for lodging, tours, activities, retail, F&B, and conference centers.
  • Lead the strategy and implementation of IoT technologies to enhance operational efficiency and guest personalization.
  • Oversee integration and optimization of Building Management Systems (BMS) for energy, HVAC, and facility control.
  • Implement and manage Service Optimization Systems (SOS) to streamline property maintenance operations.
  • Build and mentor a high-performing team that supports seasonal openings, daily operations, and long-term innovation.
  • Partner with business leaders to understand operational needs and translate them into scalable, guest-centric solutions.
  • Drive product enhancements and lead the evaluation and implementation of new capabilities and technologies.
  • Oversee and support the seamless opening and closing of seasonal properties, ensuring operational readiness and alignment with strategic goals.
  • Manage the migration and implementation of systems for newly acquired properties
  • Ensure system stability and integration across platforms, including third-party tools and enterprise systems.
  • Champion guest experience by aligning technology with service excellence and personalization.
  • Establish KPIs and metrics to measure system performance, adoption, and business impact.
  • Manage technology budget and ensure ROI through performance tracking and optimization.
  • Lead vendor selection, contract negotiation, and SLA management for all on-property systems
  • Collaborate closely with Enterprise IT to align with broader corporate initiatives.
  • Collaborate with IT and enterprise architecture teams to ensure scalable, secure, and integrated system design.
  • Champion agile ways of working and develop tools and processes to support agile methodology across the team.
  • At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Requirements

  • Bachelor’s degree in Information Technology, Hospitality Management, Business Administration, or a related field; Master’s degree preferred.
  • Minimum of 10 years of progressive experience in technology leadership roles, preferably within hospitality, travel, or multi-site operations
  • Proven experience leading technology or systems teams in hospitality, travel, or multi-site operations.
  • Deep understanding of PMS, POS, booking/reservation systems, and guest experience platforms.
  • Strong cross-functional leadership skills with the ability to influence across operations, IT, and commercial teams.
  • Experience managing technology budgets and vendor relationships, including SLAs.
  • Knowledge of system architecture and integration best practices.
  • Experience implementing agile methodologies and developing supporting tools and processes.
  • Passion for innovation, guest experience, and operational excellence.
  • Experience supporting seasonal operations or high-volume environments is a plus.