Reputation

Senior Manager – Implementations

Reputation

full-time

Posted on:

Location Type: Hybrid

Location: Scottsdale • Arizona, California, Utah • 🇺🇸 United States

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Job Level

Senior

Tech Stack

ERP

About the role

  • Own the end-to-end delivery of enterprise-level implementation projects, ensuring on-time, within scope, and high-quality deployments.
  • Develop and maintain detailed project plans, timelines, and risk mitigation strategies.
  • Coordinate cross-functional teams, including technical, product, and customer success, to ensure smooth onboarding.
  • Conduct regular status updates with clients and internal stakeholders to manage expectations and ensure alignment.
  • Act as the primary point of contact for critical issues and escalations outside of UK business hours.
  • Serve as an executive proxy for the VP of Professional Services, providing decision-making authority in urgent scenarios.
  • Manage communication flow for high-priority clients and internal leadership during off-hours.
  • Collaborate with Sales and Solution Consulting teams to scope enterprise deals, ensuring alignment on technical feasibility, resource requirements, and timelines.
  • Identify integration needs and work closely with technical teams to design solutions that meet client requirements.
  • Troubleshoot and resolve complex integration issues during implementation and onboarding phases.
  • Act as a trusted advisor to clients for best practices on leveraging Reputation.com solutions within their enterprise architecture.

Requirements

  • 2-6+ years leading a SaaS team (customer success or implementation)
  • 10+ years of experience in Program or Project Management, with a focus on enterprise SaaS implementations
  • Strong understanding of APIs, data integration, and enterprise system architecture (CRM, ERP, CX platforms)
  • Ability to act as an executive proxy, make decisions under pressure, and handle escalations effectively
  • Excellent verbal and written communication skills with experience in client-facing roles
  • Strong analytical and troubleshooting skills to manage complex integration issues
  • Ability to work flexible hours to cover UK/EMEA time zones and provide support during US off-hours when necessary
  • Ability to travel to the customer when needed
  • Proven experience with tools like Salesforce and Microsoft Excel.
  • Highly organized, self-driven and eager to provide a superior customer service experience.
Benefits
  • Flexible PTO for salary paid employees
  • Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1
  • 10 paid company holidays
  • 4 company paid, “Recharge Days,” which are wellness days off for the entire company
  • Health, dental and vision insurance
  • 401k
  • Paid Parental Leave for all eligible employees as of day 1 of employment
  • Employer paid short and long term disability and life insurance
  • Employee Assistance Program (EAP)
  • Access to a wide variety of unique perks and apps: PerkSpot - Employee Discount Program
  • Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options
  • Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support
  • Omada - Virtual prevention and physical therapy program
  • Ladder -Life insurance to supplement outside of employer offering
  • SoFi - Financial wellbeing platform and 1:1 advice
  • Fetch - Pet insurance discount program
  • Spring Health for Guardian - Virtual mental health support
  • XP Health for Guardian (virtual eye-wear platform)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementSaaS implementationAPIsdata integrationenterprise system architectureCRMERPCX platformstroubleshootinganalytical skills
Soft skills
communication skillsdecision-makingproblem-solvingorganizational skillsclient-facing experienceself-drivencustomer serviceleadershipflexibilityteam coordination