Aptive Resources

Business Analyst

• Support implementation and sustainment activities associated with research-related Electronic Health Record (EHR) solutions.
• Administer surveys and site assessments to identify research study build, maintenance, and sustainment requirements.
• Gather, document, analyze, and track study-specific requirements, requests, scope changes, and implementation needs.
• Maintain REDCap databases and ensure project information, survey results, study requirements, and status updates remain accurate and current.
• Verify, organize, validate, and clean project-related data to support reporting and operational decision-making.
• Coordinate communication among researchers, study teams, VHA facilities, OSIRES personnel, and other stakeholders.
• Schedule meetings, prepare agendas, document meeting minutes, track action items, and support follow-up activities.
• Develop and maintain trackers, status reports, requirement logs, and workflow documentation.
• Monitor progress of study build and sustainment activities and help ensure timely completion of assigned actions and milestones.
• Assist in development and refinement of processes, SOPs, job aids, templates, and other operational materials supporting program growth and standardization.
• Identify issues, risks, and opportunities for process improvement and assist in developing practical solutions.
• Support stakeholder engagement and coordination activities associated with ongoing EHR deployments and sustainment efforts.

Management Analyst – EHR Research Study Build, Maintenance Support

Program Manager

• Serve as the primary program management lead and key client-facing point of contact for VA health informatics workstreams.
• Manage cost, schedule, performance, staffing, risk, quality, deliverables, and issue escalation across multiple concurrent workstreams.
• Lead program planning, kickoff, monthly status reporting, staffing roster updates, and project closeout activities.
• Guide Agile, Scrum, Kanban, and SAFe practices to support lean business case development, feature delivery, sprint ceremonies, retrospectives, and continuous improvement.
• Coordinate multidisciplinary SMEs, clinical informaticists, health systems specialists, analysts, and technical resources to support IHP, HITT, IRCP, CIOC, VistA/CPRS education/training, and related activities.
• Develop and maintain strong working relationships with Government leads, VA program offices, VAMC stakeholders, field informatics staff, and cross-functional contractor teams.
• Apply proactive risk, issue, and opportunity management to anticipate schedule, deployment, resource, and stakeholder impacts.
• Ensure deliverables are accurate, timely, high quality, compliant with client expectations, and aligned to program objectives.

Principal Program Manager – Informatics

Scrum Master

• Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, demos, retrospectives, and related coordination meetings.
• Help Agile teams follow Scrum theory, practices, rules, and values while aligning to SAFe Lean-Agile principles and IHP ART cadences.
• Support Product Owners, Agilists, clinical informaticists, analysts, and SMEs in translating prioritized work into clear user stories, acceptance criteria, feature inputs, and sprint objectives.
• Maintain accurate sprint documentation, team boards, dependencies, impediments, decisions, and progress updates in JIRA or the Government-designated sprint planning tool.
• Track and communicate delivery progress, risks, blockers, dependencies, and retrospective findings to program leadership and Government stakeholders.
• Promote transparency, team accountability, continuous improvement, and high-quality delivery across interdisciplinary health informatics teams.
• Coordinate preparation for biweekly feature progress demonstrations and final feature demonstrations; ensure stakeholder feedback is captured and incorporated.
• Support development of lean business cases, feature canvases, feature specifications, performance monitoring dashboards, and other IHP Agile artifacts as needed.

Scrum Master – Informatics

• Support program administration and operational activities associated with VA-affiliated nonprofit corporations.
• Coordinate communications and information requests among NPPO staff, nonprofit corporations, and other stakeholders.
• Maintain tracking systems, action item logs, compliance records, and program documentation.
• Assist with monitoring compliance-related activities, reporting requirements, audit follow-up activities, and corrective action tracking.
• Prepare reports, summaries, presentations, and briefing materials for leadership and stakeholders.
• Support nonprofit governance, oversight, compliance monitoring, and program evaluation activities.
• Analyze program data and identify trends, issues, or opportunities for process improvement.
• Coordinate meetings, document meeting outcomes, and track follow-up activities.
• Assist with policy implementation, procedural updates, and stakeholder communications.
• Support special projects and operational initiatives, as assigned.

Management Analyst – Non-Profit Program Office Support

Auditor

• Review financial statements, audit reports, accounting records, and supporting financial documentation submitted by nonprofit corporations
• Support audit oversight and financial compliance monitoring activities associated with VA-affiliated nonprofit corporations
• Assess financial reporting practices, accounting processes, and compliance with applicable policies, procedures, and financial management requirements
• Participate in on-site reviews, audit activities, compliance assessments, and stakeholder meetings at VA-affiliated nonprofit corporations as required
• Evaluate financial controls and identify risks, discrepancies, weaknesses, or areas requiring corrective action
• Support review and follow-up of audit findings, recommendations, corrective action plans, and remediation activities
• Analyze financial and accounting information and prepare reports, summaries, and recommendations for NPPO leadership
• Assist in evaluating financial management practices and identifying opportunities for process improvement and strengthened internal controls
• Maintain audit tracking tools, financial review documentation, and compliance records
• Coordinate with NPPO staff, nonprofit corporation representatives, auditors, and other stakeholders to support oversight activities
• Support preparation of briefing materials, reports, and presentations related to audit, accounting, and financial management activities
• Provide technical assistance and support regarding financial reporting, accounting documentation, and financial management requirements

Data Analyst

• Support analytics and reporting activities associated with enterprise AI, research, and operational modernization initiatives.
• Develop and maintain dashboards, reports, data visualizations, and operational analytics supporting leadership decision-making.
• Perform data extraction, transformation, analysis, validation, and reporting activities across multiple enterprise data sources.
• Support development and optimization of ETL workflows, reporting processes, and analytics activities.
• Conduct statistical programming, data analysis, and operational reporting activities supporting research and organizational priorities.
• Support AI-enabled analytics initiatives, including activities involving large language models (LLMs), retrieval workflows, and operational data analysis.
• Assist with development of scalable analytics workflows and rapid testing approaches to improve operational efficiency and reporting responsiveness.
• Support integration and analysis of data from research systems, operational platforms, databases, and cloud-based environments.
• Collaborate with technical and operational stakeholders to support AI pilots, analytics initiatives, and reporting priorities.
• Support data quality management, validation, and continuous improvement activities.
• Prepare summaries, presentations, dashboards, and executive-level reporting materials for technical and non-technical audiences.

Senior Data Analyst – AI Research Systems Support

Systems Engineer

• Support development and implementation of AI-enabled operational and research support solutions across ORD initiatives.
• Assist with integration, optimization, and maintenance of data systems, workflows, and cloud-based platforms supporting AI and analytics activities.
• Support development and testing of retrieval-augmented generation (RAG) workflows and related AI-enabled tools.
• Assist with development of simplified workflows, rapid testing approaches, and deployment activities to improve operational efficiency and development speed.
• Support data ingestion, ETL processes, database integration, and data pipeline activities across enterprise environments.
• Assist with development and maintenance of integrations supporting research operations, analytics, reporting, and AI-enabled tools.
• Coordinate with technical and operational stakeholders to support AI pilot initiatives and enterprise operational priorities.
• Support activities related to centralized AI assets, research infrastructure, and enterprise data environments.
• Participate in troubleshooting, issue resolution, and continuous improvement activities across technical workstreams.
• Prepare technical documentation, workflow documentation, and implementation support materials.

Systems Engineer – AI Research Systems Support

• Create, update, and maintain FAQs, guidance documents, SME contact information, and other content utilized within the FINDpro platform.
• Develop and update user guides, training materials, communication resources, and related documentation supporting FINDpro operations.
• Support FINDpro Advisory Board activities, including meeting coordination, meeting minutes, action item tracking, and status reporting.
• Maintain project trackers and task management tools to support prioritization, coordination, and completion of operational activities.
• Assist with intake and routing of questions received from the field to appropriate ORD subject matter experts.
• Monitor and manage feedback submitted through FINDpro and coordinate resolution activities with stakeholders.
• Identify operational issues, risks, and process gaps and support development of mitigation strategies and corrective actions.
• Conduct quality control reviews to ensure accuracy, completeness, consistency, and usability of FINDpro content and supporting materials.
• Support communication and coordination across stakeholders, leadership, and operational teams.
• Analyze operational processes and recommend improvements to enhance responsiveness, workflow efficiency, and user experience.
• Prepare summaries, reports, dashboards, and other operational support materials for leadership and stakeholders.

Management Analyst – Quality Operations

Project Manager

• Support implementation of research portfolio management frameworks, documentation standards, reporting structures, and operational processes.
• Coordinate and support project management activities for research portfolio management and research operations initiatives supporting ORD leadership.
• Develop and maintain project plans, action trackers, timelines, milestones, and status reporting across multiple workstreams.
• Facilitate meetings, track action items, support follow-ups, and coordinate communication among leadership, program offices, and field stakeholders.
• Assist with development of standardized reporting and tracking mechanisms for research activities and portfolio analyses.
• Support research portfolio review and analysis activities, including data organization, categorization, synthesis, and reporting.
• Assist with development of SOPs, governance documentation, job aids, and process improvement initiatives.
• Support change management and implementation activities associated with new policies, standards, and operational frameworks.
• Prepare weekly status reports, executive summaries, presentations, and other leadership deliverables.
• Identify risks, dependencies, operational gaps, and opportunities for process improvement.
• Support workflow optimization and tracking activities using tools such as Excel, SharePoint, and Teams.

Project Manager – Senior Program Analyst, Research Portfolio Management & Operations

• Coordinate and support project and program management activities across the ITDG Operations portfolio
• Develop and maintain project plans, schedules, timelines, milestones, action trackers, and portfolio status reporting across multiple concurrent workstreams
• Coordinate across operational, technical, and leadership stakeholders supporting research systems, data governance, reporting, and enterprise operational initiatives
• Track deliverables, dependencies, risks, issues, and action items to support timely execution of operational and technical initiatives
• Prepare executive-level reports, dashboards, presentations, briefings, and status updates to support leadership visibility and decision-making
• Facilitate recurring meetings, document decisions and follow-up actions, and ensure coordination and accountability across stakeholders
• Support operational oversight and reporting activities related to enterprise research technology operations and governance initiatives
• Support implementation and improvement of operational processes, workflow coordination mechanisms, and reporting structures across the ITDG Operations portfolio
• Translate complex technical and operational information into clear summaries and communications for executive and non-technical audiences
• Support use and optimization of project management and operational tools including Microsoft Office 365, ServiceNow, Power BI, MS Project, SharePoint, and related platforms
• Identify operational gaps, execution risks, and opportunities for process improvement across interdependent workstreams.

Project Manager – ITDG Operations Portfolio Support

Events

• Support the planning and execution of a large, multi-day annual conference program for a federal client.
• Combine strategic event communications, attendee engagement, registration management, and complex event logistics to deliver high-quality experiences for government stakeholders, sponsors, exhibitors, speakers, and attendees.
• Oversee day-to-day conference operations and drive execution across event communications, registration operations, logistics, and onsite delivery.
• Lead development and execution of integrated event communications and marketing plans, including email campaigns, social media promotion, website content, and attendee outreach.
• Drive attendee engagement strategies to increase participation, visibility, and overall event experience.
• Develop and manage communications for attendees, speakers, exhibitors, and sponsors, including registration messaging, logistical updates, and promotional materials.
• Partner with internal creative teams to oversee the development of conference branding, signage, collateral, and digital assets.
• Analyze attendee engagement and campaign performance metrics to inform future communications strategies and continuous improvement initiatives.
• Oversee the full attendee and speaker registration lifecycle, including registration platform configuration, reporting, onsite check-in operations, and post-event analytics.
• Serve as lead for onsite registration operations, including workflow management, issue resolution, and training of temporary event staff.
• Manage vendor coordination and operational timelines to ensure successful delivery of conference activities and supporting services.

Communications and Events Specialist

ServiceNow

• Lead technical development and configuration of ServiceNow for the Single-Pathway Issue-Resolution platform, working closely with PMs and BAs to ensure delivery on schedule and in compliance with VA requirements.
• Design, build, and maintain ServiceNow applications and workflows, including Service Portal pages, UI actions, business rules, client/server scripts, and automated notifications.
• Collaborate with cross-functional teams using Agile Scrum, contributing to sprint planning, daily standups, and backlog refinement.
• Use Jira to manage user stories, track tasks, and update development progress.
• Contribute to test case development and support User Acceptance Testing (UAT), stabilization, and bug remediation cycles alongside QA and functional leads.
• Follow VA OIT development standards and security guidelines throughout the SDLC.
• Ensure documentation and change management processes are maintained.
• Proactively identify platform issues, propose solutions, and deliver clean, testable, and compliant code.
• Participate in backlog development and refinement to support evolving system needs and integration into VA enterprise architecture.

ServiceNow Developer

• Lead enterprise AI initiatives from planning through deployment and operationalization.
• Manage timelines, budgets, dependencies, risks, and stakeholder communications across multiple AI programs.
• Coordinate cross-functional teams including data scientists, ML engineers, software engineers, cloud architects, security, and business stakeholders.
• Establish program governance frameworks, KPIs, and reporting structures.
• Design, optimize, and oversee AI/ML lifecycle pipelines including data ingestion and preprocessing, model training and validation, CI/CD for ML models, model deployment and monitoring, and retraining and performance management.
• Collaborate with engineering teams to improve automation, scalability, and reliability of AI workflows.
• Ensure integration of AI systems with enterprise platforms and business applications.
• Drive implementation of MLOps best practices and standardized delivery frameworks.
• Monitor AI pipeline performance, SLAs, and operational metrics.
• Identify bottlenecks and implement process improvements.
• Ensure compliance with security, privacy, governance, and responsible AI standards.
• Support incident management and root cause analysis related to AI systems.
• Translate technical AI concepts into business-focused updates and recommendations.
• Facilitate executive-level reporting and strategic planning.
• Align AI program objectives with organizational goals and digital transformation initiatives.

Program Manager – AI Pipeline Management

• Develop, maintain, and track project plans, schedules, roadmaps, implementation plans, action logs, risk and issue logs, dependency trackers, and status reports.
• Coordinate project execution across stakeholders, product owners, subject matter experts, technical teams, data analytics teams, communications staff, and USCIS or Department of Homeland Security (DHS) program offices.
• Support governance forums, project health assessments, RACI charts, project charters, gate reviews, monthly status reports, performance monitoring mechanisms, and transparent reporting.
• Monitor progress against schedule and performance goals; identify blockers, risks, dependencies, and resource constraints; recommend mitigation strategies and escalate issues as appropriate.
• Apply Agile and PMBOK-aligned practices to support sprint planning, backlog prioritization, retrospectives, version-controlled artifacts, continuous improvement, and predictable project execution.
• Support technology integration, testing, deployment, and post-deployment evaluation activities, including user acceptance testing coordination, alpha and beta testing cycles, feedback logs, readiness tasks, issue resolution, and lessons learned.
• Develop and maintain operational readiness artifacts with clear objectives, timelines, success metrics, stakeholder engagement activities, training coordination, and pre- and post-deployment reporting.
• Coordinate and facilitate stakeholder meetings, prepare agendas, capture notes and decisions, maintain action items, and follow through to closure.
• Support data-driven performance tracking by gathering project metrics, key performance indicators, milestones, and progress updates for dashboards, performance reports, and leadership briefings.
• Maintain alignment with DHS and USCIS policies, Section 508 requirements, security requirements, privacy expectations, Sensitive But Unclassified data-handling requirements, and Government Furnished Property procedures.

Project Management Journeyman

• Oversee curriculum development for federal government contracts
• Assist with project management duties as assigned
• Develop course materials and teaching aids
• Design training content for engagement
• Support performance tracking of course materials
• Assist in reporting requirements for federal clients
• Resolve issues related to quality and performance
• Provide project management advice and support