ServiceNow Developer

Aptive Resources

ServiceNow Developer supporting VA Digital Health initiatives and enhancing ServiceNow solutions for healthcare environments. Engaging in both front-end and back-end development in regulated IT settings.

Posted 5/29/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SDLCServiceNow

About the role

Key responsibilities & impact

Lead technical development and configuration of ServiceNow for the Single-Pathway Issue-Resolution platform, working closely with PMs and BAs to ensure delivery on schedule and in compliance with VA requirements.
Design, build, and maintain ServiceNow applications and workflows, including Service Portal pages, UI actions, business rules, client/server scripts, and automated notifications.
Collaborate with cross-functional teams using Agile Scrum, contributing to sprint planning, daily standups, and backlog refinement.
Use Jira to manage user stories, track tasks, and update development progress.
Contribute to test case development and support User Acceptance Testing (UAT), stabilization, and bug remediation cycles alongside QA and functional leads.
Follow VA OIT development standards and security guidelines throughout the SDLC.
Ensure documentation and change management processes are maintained.
Proactively identify platform issues, propose solutions, and deliver clean, testable, and compliant code.
Participate in backlog development and refinement to support evolving system needs and integration into VA enterprise architecture.

Requirements

What you’ll need

3-5 years of hands-on ServiceNow development experience OR active CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications.
Strong proficiency in both Service Portal (front-end) and core platform (back-end) ServiceNow development.
Experience working in regulated IT environments, ideally within federal healthcare or the VA OIT system.
Familiarity with Jira, Agile Scrum practices, and version control/documentation workflows.
Excellent communication and documentation skills.
Able to translate business requirements into technical designs, and explain technical issues to non-developers.
U.S. Citizenship and ability to obtain a Public Trust clearance.

Benefits

Comp & perks

Veterans Experience Council
Aptive Cares
Internship Program
Veterans Training Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow developmentService Portal developmentUI actionsbusiness rulesclient/server scriptsautomated notificationstest case developmentUser Acceptance Testingbug remediationAgile Scrum

Soft Skills

communication skillsdocumentation skillscollaborationproblem-solvingtechnical translation

Certifications

Certified System AdministratorCertified Application Developer