Aptia Group

Administration

• Communicating with clients and scheme members on complex queries when required via letter, email and telephone.
• Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
• Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
• Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work.
• Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.
• Monitoring project income and work with your manager to ensure client projects are delivered on plan and to budget.
• Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
• Keep abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications.

Senior Pension Administrator

Manager

• Act as the primary Deal Desk lead for complex, non-standard, and high-value commercial opportunities.
• Review deal structures, pricing models, and commercial terms to ensure alignment with company policy and financial objectives.
• Drive deal approval workflows, including coordination of Legal, Finance, Product, Security, and Executive sign-off.
• Own the end-to-end RFP, RFI, and proposal response process, including intake, resourcing, timelines, and final submission.
• Develop deal-specific response strategies, win themes, and executive summaries aligned to sales objectives.
• Partner closely with Legal to manage non-standard contractual terms, redlines, and risk positions.
• Establish and continuously improve Deal Desk and RFP processes, templates, and governance models.
• Prepare executive summaries for leadership review on high-impact deals.

Manager, Commercial Deal Desk, Proposals

Attorney

• Review, analyze, & draft a wide range of contracts & agreements, including but not limited to vendor contracts, service agreements, statements of work (SOW), letters of engagement, outsourcing contracts licensing agreements, non-disclosure agreements (NDAs), data protection addendums & other legal documents
• Engage in contract negotiations with internal stakeholders and external parties to ensure the best interests of the company are represented while maintaining positive business relationships
• Undertake ad-hoc legal project work including commercial contract due diligence and contract review to identify areas of risk and/or areas for improvement
• Ensure that all contracts & agreements adhere to applicable laws, regulations, & company policies and detrimental clauses
• Identify & assess potential legal risks associated with contracts & provide proactive solutions to mitigate such risks and ability to conduct Legal due diligence
• Maintain a contract management system to monitor contract status, key milestones, & renewals
• Provide legal advice and guidance to internal stakeholders on contractual matters, Statutory and regulatory issues, potential risks, & legal implications
• Stay updated with relevant legal developments & precedents to enhance legal knowledge & ensure best practices in contract law
• Work closely with the legal teams across the group (in particular in the United Kingdom) and other departments to support cross-functional initiatives and legal projects
• Create contract and communication templates, discuss legal strategy and advise on recent legislations and their impact on business
• Fair knowledge of litigation procedures in US, UK and India

Senior Manager, Legal

• Review, analyze, & draft a wide range of contracts & agreements
• Engage in contract negotiations with internal stakeholders
• Undertake ad-hoc legal project work including commercial contract due diligence
• Ensure that all contracts & agreements adhere to applicable laws, regulations, & company policies
• Identify & assess potential legal risks associated with contracts
• Maintain a contract management system to monitor contract status, key milestones, & renewals
• Provide legal advice and guidance to internal stakeholders on contractual matters
• Stay updated with relevant legal developments & precedents

Senior Legal Manager

Project Manager

• Lead end-to-end delivery of complex, high-visibility projects across U.S. benefits administration
• Own delivery outcomes and benefits realization for assigned initiatives
• Act as the primary point of contact and thought partner for assigned initiatives
• Coordinate with cross-functional teams
• Identify, assess, and proactively mitigate project risks and issues
• Apply established project governance, reporting, and documentation standards
• Support financial stewardship of initiatives including tracking spend
• Innovate, drive, and support continuous client-centric improvement efforts
• Ensure projects align with U.S. regulatory, data privacy, and compliance requirements

Senior Project Manager

• Partner with the Transformation Director and business/IT leadership to define and manage the change pipeline and delivery priorities within the Digital Transformation Programme.
• Oversee the planning, execution, and delivery of technical and business solutions, ensuring projects are completed on time, within scope, and budget.
• Coordinate activities related to Application, Environment, and Infrastructure changes, including development, installation, configuration, maintenance, and troubleshooting.
• Ensure a smooth handover of new releases and changes to production, working closely with IT and Operations teams.
• Engage, manage, and govern relationships with third-party vendors and offshore service providers, ensuring they consistently deliver high-quality solutions and services aligned with contractual agreements.
• Ensure seamless and compliant integration of third-party solutions into Aptia’s existing IT infrastructure and applications.
• Manage, directly or indirectly, a team of support professionals, analysts, Subject Matter Experts (SMEs), Quality Assurance individuals, and third-party contractors as required.
• Proactively identify, assess, and mitigate technical, financial, and delivery risks associated with solutions and third-party engagement.
• Ensure all deliverables meet required quality standards, employ a controlled change process (impact assessed and understood), and comply with all applicable legal and regulatory requirements (including contributing to Audit and Internal Controls).
• Implement and develop the Operating Model and technical change management activities aligned with ITIL best practices.

Senior Delivery Manager – Digital Transformation

• End-to-end management of complex projects ensuring work is delivered on time, within budget, delivering client and business outcomes to a high level of client satisfaction
• Build client, third party and internal stakeholder relationships on the projects to become a trusted adviser to support the decision making requirements during the project lifecycle.
• Provide advice and guidance in the management of complex pensions initiatives
• Understand client specific needs and strategic journeys and deliver project outcomes that support those needs
• Work closely with and manage dependencies of multiple third parties including vendors, and other pension providers in delivering to the overall client outcomes
• Lead enhanced collaboration between multiple service lines and multiple providers
• Define project roles and responsibilities across the business and third parties
• Development and maintenance of detailed, robust, high-quality project governance, plans and control artefacts such as risk plans and project plans including resources, scope, cost, assumptions and dependencies
• Implement and lead project governance
• Undertake regular work stream and project meetings, documenting and following up on actions and risks identified. This will also include regular project assessments through toll gate reviews and health checks
• Control project scope. Have a deep understanding of the impact of scope changes and adjusting project plans and communication accordingly utilising the agreed change management processes
• Review significant project proposals of high complexity and ambiguous parameters with high visibility and identifiable risk to the business, validating all project requirements, providing recommended changes to the proposal, as appropriate
• Cross-departmental resource management, negotiating resource requirements, and managing internal and conflicting priorities.
• Support project delivery leads in resource supply and demand management
• Lead internal third party and client facing project communication, ensuring progress, risks and issues are communicated clearly and with a solutions-focussed approach
• Assigning work to entry level and support team members as required, ensuring support is given to adhere to departmental standards and procedures
• Support and contribute to the development of enhanced and new project delivery propositions
• Contribute to a culture of continuous improvement, actively recommending new standards and procedures based on project experience and results.

Risk

• Lead multiple de-risking projects, ensuring timely and accurate delivery
• Perform pension calculations, data audits, and risk analysis
• Manage client relationships, budgets, and billing cycles
• Implement and maintain risk-based project plans aligned to client expectations
• Drive process improvements and share best practices across the team
• Mentor and support junior colleagues, including offshore teams

Senior De-Risking Analyst

• Manage the de-risking client relationships for high profile or escalated client projects
• Work with the client director to prepare costings for new or pipeline project work
• Report to the De-risking Operational Director
• Assess and manage flagged risks in pension scheme data
• Ensure errors and complaints are handled in accordance with procedures
• Handle first level escalations for assigned schemes
• Review processes to identify opportunities for change
• Assess any budget risks and escalate promptly
• Manage the billing cycle for assigned clients
• Proactively monitor and mitigate risks for clients
• Agree requirements, deadlines, and budgets with client directors
• Attend project review meetings and kick-off calls

De-Risking Project Lead

Account Executive

• Convert leads into opportunities, and subsequently into customers, by utilizing the Aptia sales process, sales/customer acumen, and the sales support resources at their disposal
• Be strategic in gaining access to and fostering relationships with prospect leadership and producers across the organizations of accounts
• Strategize, create, and deliver compelling solution-focused client presentations for a C-level audience
• Seamlessly coordinate between clients and various internal teams to ensure a productive and smooth client experience
• Consistently achieve or exceed monthly bookings goals
• Learn, maintain, and communicate in-depth knowledge of Aptia’s solutions, industry trends, and competition
• Successfully manage and overcome obstacles and objections
• Provide closed-loop feedback to Sales, Marketing, and Product teams to ensure continuous process and product optimization
• Proactively manage your sales pipeline and record sales activities to maintain the quality and accuracy of data in CRM

Sales Executive

Product Marketing

• Schedule work to satisfy budgetary targets and to utilise capacity
• Monitor project delivery, ensuring work delivery on team is within target and budget
• Liaising with internal and external stakeholders to ensure delivery of projects
• Working with Data Coordinators and Resource Team to plan future pipeline delivery
• Escalating issues to Senior Management with proposed solutions
• Continual monitoring of processes to identify Business Improvement and efficiencies
• Ensure staff adhere to Aptia standards for delivery of GMP project work
• Proactively manage and identify training and development requirements across team
• Manage performance issues as necessary
• Be accountable for the standard and quality of work
• Accurately record own time spent and spend time wisely
• Monitor staff time recording and utilisation, managing under performance as necessary
• Contribute to the GMP Teams revenue targets
• Support Client Directors and GMP colleagues with delivery queries
• Attend project meetings as necessary – internal and external
• Build trusted and collaborative relationships with key teams and individuals

Senior Pension Administrator

Manager, Commercial Deal Desk, Proposals

Senior Manager, Legal

Senior Legal Manager

Senior Project Manager

Senior Delivery Manager – Digital Transformation

Senior Project Manager

Senior De-Risking Analyst

De-Risking Project Lead

Sales Executive

Senior Team Leader, GMP