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Deputy Operations Manager
Aptia GroupDeputy Operations Manager leading quality service control in pensions and insurance solutions. Overseeing operational improvements and coaching junior colleagues in a dynamic environment.
About the role
Key responsibilities & impact- Oversee work allocation and operational improvements
- Manage and escalate issues, errors, and complaints
- Lead or contribute to root-cause analysis for recurring issues
- Communicate changes to work schedules and support compliance
Requirements
What you’ll need- Strong client and trustee liaison skills
- Expertise in pensions calculations with a high standard of accuracy
- Advanced technical knowledge of UK pensions legislation
- Experience in supporting change implementation and managing budgets
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Flexible working hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pensions calculationsUK pensions legislationchange implementationbudget management
Soft Skills
client liaison skillstrustee liaison skillsoperational improvementsissue managementcommunication skills