APRIL Asia

Administration

• Ensure the qualification of the cases (emails) in our salesforce tool
• Fill in the cases (Salesforce emails) with the information needed to link the email to the insured/underwriter's environment
• Dispach the cases (Salesforce email) according to the services and the organization of the management services
• Answer customer calls, provide accurate information, resolve queries
• Deliver excellent customer service through high quality handling of claims
• Understand the clients' needs, eligibility, and provide assistance services
• Manage cases proactively using internal systems and communicating with relevant departments
• Make prompt decisions on policy cover and settlement costs.

Claims Administrator, French Speaking

Product Analyst

• Structure pricing frameworks specifically for individual and SME accounts
• Manage standard product rate books and execute annual product revamps
• Analyze demographic, premium, and claims data to optimize technical performance
• Model future risk using scenario analysis, medical inflation, and market dynamics
• Align structured pricing with sales, product, and corporate commercial objectives
• Revamp pricing workflows to increase operational efficiency
• Develop automated pricing models, Excel-based quote engines, and premium tables
• Design standardized product analysis templates for scalable team use
• Partner with data teams to build automated reporting dashboards
• Document methodologies, assumptions, and new processes to secure knowledge retention
• Negotiate with insurers regarding structured pricing, plan designs, and renewals
• Communicate complex analysis results clearly to cross-functional sales and management teams
• Provide actionable, data-backed recommendations to support executive business strategies
• Support strategic projects including portfolio transfers and new business assessments

Product and Pricing Analyst

• Deliver excellent customer service through high-quality and efficient handling of policyholders’ claims.
• Understand clients’ needs, eligibility, and coverage, and provide appropriate assistance services accordingly.
• Manage cases proactively using internal systems and by communicating effectively with all relevant departments.
• Formulate, influence, interpret, and implement policies related to strategic claim resolution.
• Make prompt and timely decisions regarding policy coverage and settlement costs.
• Gather necessary information to perform accurate redress calculations.
• Achieve established targets while adhering to required quality standards.

Claims Administrator

Attorney

• Draft, review and revise legal documents - principally service agreements with providers, customers and distribution intermediaries
• Create standard documents for the use by other departments – such as consent forms and agreements
• Monitor changes in regulations across the region, particularly insurance and data protection regulations
• Research and advise on any insurance regulations applicable to April Asia
• Help the Legal & Compliance function maintain internal policies in accordance with the Group guidelines and local legislative requirements
• Liaise with company secretaries on preparation and submission of statutory documents, board resolutions, AGM/EGM and other governance matters
• Liaise with the Group for any requested information of April Asia such as corporate matters or partnership with insurance companies
• Participate in any internal/external audit as required by April Asia, the Group, as well as partners
• Support other departments day-to-day inquiries where relevant
• Other legal and compliance topics to be assigned by the Legal & Compliance Manager or the Group Legal from time to time

Legal & Compliance Officer

• Review and assess pre-authorization and Letter of Guarantee (LOG/GOP) requests to ensure alignment with policy terms and conditions
• Evaluate medical information, treatment plans, and cost estimates to determine coverage eligibility
• Negotiate with healthcare providers to secure preferential rates
• Ensure timely and accurate communication with hospitals, members, brokers, and internal teams regarding case status and decisions including inbound and outbound calls, fax and email
• Monitor ongoing cases and provide updates to all relevant parties throughout the admission or treatment process
• Identify potential risks such as non-disclosure, policy exclusions, or overutilization of benefits
• Coordinate with medical advisors and underwriting teams when additional review or clarification is required
• Ensure all documentation and decisions are properly recorded in the system in compliance with company standards
• Finalize cases, ensuring completeness, accuracy, and proper closure within service level agreements (SLAs)
• Handle more complex or sensitive cases. Take ownership of cases requiring advanced knowledge, deeper analysis, or cross-team coordination
• Assist in reviewing cases handled by junior staff by provide guidance, quality checks, and feedback to ensure accuracy and adherence to processes

Senior Claims Administrator – LOG

QA Engineer

• Test migrated and newly implemented insurance products prior to release
• Design, execute, and document end-to-end test scenarios and test campaigns
• Validate product behaviour, business rules, and data accuracy across different markets
• Identify, document, and track issues through to resolution
• Participate in project workshops, testing phases, and go-live activities
• Support the adoption and continuous improvement of test automation tools
• Contribute to enhancing testing standards, methodologies, and operational processes

Claims Administrator, French Speaking

Product and Pricing Analyst

Claims Administrator

Legal & Compliance Officer

Senior Claims Administrator – LOG

QA Tester – Web Application