Claims Administrator, French Speaking

APRIL Asia

Claims Administrator managing claim cases for APRIL International Care, specializing in health insurance. Responsibilities include customer service, case management, and collaboration with teams for claim resolution.

Posted 7/20/2026full-timeBangkok • 🇹🇭 ThailandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical and life insurance claims processing, with strong communication skills in both French and English. Proficient in managing customer inquiries and utilizing Salesforce for case management.

Highest-signal resume keywords

Medical Insurance UnderwritingClaims ProcessingSalesforce ProficiencyBilingual CommunicationCustomer Service Excellence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingMedical Insurance UnderwritingSalesforce ProficiencyCase ManagementPolicy Cover Decision Making

Soft Skills

Problem-SolvingCustomer-Oriented MindsetFlexibility Under PressureEffective Communication

Tools & Technologies

Microsoft OfficeInternetEmail

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Medical KnowledgeLife InsuranceCustomer ServiceEligibility Assessment

About the role

Key responsibilities & impact

Ensure the qualification of the cases (emails) in our salesforce tool
Fill in the cases (Salesforce emails) with the information needed to link the email to the insured/underwriter's environment
Dispach the cases (Salesforce email) according to the services and the organization of the management services
Answer customer calls, provide accurate information, resolve queries
Deliver excellent customer service through high quality handling of claims
Understand the clients' needs, eligibility, and provide assistance services
Manage cases proactively using internal systems and communicating with relevant departments
Make prompt decisions on policy cover and settlement costs.

Requirements

What you’ll need

Bachelor's degree (medical knowledge is a plus)
2+ years of experience in medical/life insurance underwriting or claims processing
Excellent verbal and written communication skills in both French and English
Proficient in problem-solving situations with multiple stakeholders
Flexible and capable of working well under pressure
Customer-oriented with a service mindset
Proficient in using computers, Microsoft Office, Internet, and E-mail.

Benefits

Comp & perks

Group Health Insurance
Provident Fund
Professional development