Own product strategy & execution: Define and deliver the roadmap aligned with company objectives, customer outcomes, and measurable ROI.
Result and Outcome Oriented: Displays a high level of urgency.
Lead and do: Influence teams and stay hands-on with research, data analysis, and product delivery.
Customer & data obsessed: Leverage data, user feedback, and behavioral analytics to inform product decisions and validate hypotheses.
End-to-end ownership: Manage the complete lifecycle — ideation, requirements, prioritization, launch, adoption, and iteration.
Drive clarity in ambiguity: Make smart, timely decisions even with imperfect information; balance speed with strategic rigor.
SaaS and platform mindset: Design and scale multi-tenant SaaS capabilities with a focus on reliability, configurability, and ease of integration.
Technical fluency: Understand APIs, data pipelines, and how AI/ML-driven solutions are built, integrated, and deployed to customers.
Retail domain understanding: Translate complex retail returns, claims, and post-purchase workflows into simple, high-impact digital experiences.
Cross-functional collaboration: Partner closely with engineering, data science, design, and GTM to drive alignment and deliver on roadmap priorities.
Client-facing leadership: Present product vision, prototypes, and outcomes to enterprise clients and internal executives with credibility and confidence.
Requirements
10+ years in product management, including 3+ years in a senior/leadership role
Proven experience building and scaling SaaS platforms
Deep analytical skills and familiarity with A/B testing, product analytics, and data-driven prioritization
Comfort working with APIs, data integrations, and modern AI/ML product architectures
Familiarity with AI-tools for product management
Demonstrated ability to lead through uncertainty and deliver results with speed and clarity
Exceptional communication and storytelling skills, equally at ease with technical and executive audiences
Experience in returns management, fraud management, post-purchase experience, or other retail technology strongly preferred
Strong organizational and leadership skills with a bias toward action and measurable impact.
Benefits
multiple medical plan options
dental and vision coverage
health savings and flexible spending accounts
paid parental leave
supplemental coverage for life’s unexpected moments
generous paid time off
401(k) with immediate vesting and company match
short- and long-term disability
free access to health and wellbeing resources such as Calm and Rocket Lawyer
access to learning and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.