Appriss Retail

Project Manager

• Own and drive end-to-end project execution across all four phases — maintaining a phased project plan, milestone tracking, and steering committee cadence throughout the engagement.
• Conduct a comprehensive audit of product, customer, and revenue data across Salesforce and NetSuite, documenting discrepancies, orphaned records, ghost products, and misaligned hierarchies as structured deliverables.
• Reconcile NetSuite recognized revenue against Salesforce ARR/bookings data, quantifying and categorizing unassigned or misclassified revenue and tracing each gap to its root cause.
• Facilitate cross-functional working sessions with Finance, RevOps, Product, and Sales leadership to align on canonical product hierarchy, customer parent/child structure, and data governance decisions.
• Execute deduplication, record merges, SKU standardization, and revenue re-attribution in Salesforce and NetSuite following agreed future-state design specifications.
• Design and document the future-state data architecture — naming conventions, external ID strategy, bidirectional linking fields, data dictionary, and system-ready specifications for both platforms.
• Build and operationalize the ongoing governance model, including a decision rights matrix, stewardship assignments, data quality dashboard, and change control process.
• Facilitate knowledge transfer to Finance, RevOps, and IT stakeholders and prepare downstream readiness documentation for Adaptive Insights, CPQ, and billing automation initiatives.

Data Governance Project Manager

Manager

• own the renewal process end-to-end — quoting, revising, reporting, and closing renewal opportunities in close partnership with Customer Success and Account Executive teams.
• partner closely with CSMs and Account Executives to develop account-specific renewal approaches that protect and grow revenue.
• maintain accurate renewal pipeline forecasting and retention rate projections; your expertise in anticipating risk and managing transaction volume will be critical to securing revenue and mitigating churn.
• build and maintain frameworks for renewal strategy, pricing conversations, and commercial best practices that the broader team can leverage.
• support and drive systematic pricing improvements across the renewal portfolio in partnership with account teams.
• partner with CSMs when an account needs commercial support to navigate a renewal — the CSM owns the relationship and surfaces the risk; you bring the commercial expertise to help work through it.
• play a central role in the 2026–2027 pricing and packaging initiative — helping existing customers navigate new commercial structures as we evolve our product suite.
• KPI tracking and regular reporting to the CCO on renewal performance, forecast accuracy, and retention outcomes.

Senior Renewals Manager

Customer Success Manager

• Leadership and development of the Director of Customer Success and the full CSM organization
• Portfolio-level gross revenue retention (GRR) and net revenue retention (NRR)
• Commercial accountability: this is a revenue-generating CS function — the VP owns renewal execution strategy and directly supports expansion efforts in close partnership with Sales leaders
• Executive sponsorship of the company’s most complex, high-value accounts — multi-banner, multi-region, multi-stakeholder retail relationships
• Customer journey oversight — ensuring a consistent, high-quality experience from onboarding through renewal, with structured approaches to communicating and demonstrating value at each stage
• CS playbooks: strategic account engagement, risk identification and management, escalation protocols, and expansion motions
• Cross-functional partnership: collaborate with Sales on expansion pipeline, Product on customer feedback loops, Marketing on customer advocacy programs, and RevOps on forecasting and reporting
• Long-term customer advocacy: developing customer champions, reference relationships, and advisory engagement that support broader go-to-market objectives
• Organizational design: in partnership with the Director of CS and CCO, build toward a segmented or pod-based CS model aligned to customer complexity and growth stage
• Talent development and succession planning within the CS organization
• CS performance reporting to the CCO and executive leadership

Data Governance Project Manager

Senior Renewals Manager

Vice President, Customer Success