Help Desk Support Engineer
Blue Mantis
AndroidAzureMacOSServiceNow
Technical Support Engineer III
Applied Materials
full-time
Posted on:
Location Type: Hybrid
Location: Hsinchu • Arizona, California, Idaho, Oregon, Texas, Utah, Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical support remotely and on site to FSO personnel for highly complex equipment problems
- Troubleshoot equipment malfunction, on-wafer issues, and performance enhancement programs
- Establish success criteria, develop comprehensive action plans, analyze and compile findings
- Perform root cause analysis and support FSO repair activities through escalation closure
- Support multiple technical escalations with focus on time to resolution and quality
- Attend customer field issues meetings and collaborate with BU engineers
- Recommend best practices to improve products, processes, or services
- Publish Technical Lessons Learned, troubleshooting guides, and technical papers
- Provide on-site coaching to FSO and Alpha/Beta site support
- Support NPI development and BU DFx (Design for Service/Install) projects
- Create or collaborate on advanced troubleshooting tools
Requirements
- Bachelor’s degree or equivalent in technical field
- 3+ years of experience with Applied Materials SRP products or similar semiconductor equipment
- Minimum 3 years of semiconductor fab hardware experience
- Applied Materials Etch Product Certification or equivalent
- English (written and verbal)
- Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Excellent interpersonal and communication skills
- Ability to handle stressful situations and effectively manage difficult problems
- Travel: generally 25% of the time, up to 50%
- Shift: Mon-Fri 8 hr per day
Benefits
- Supportive work culture that encourages you to learn, develop, and grow your career
- Programs and support that encourage personal and professional growth
- Care for health and wellbeing of employees
- Benefits information available on company Careers website
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingroot cause analysisperformance enhancementtechnical supportNPI developmentDFxsemiconductor fab hardwareApplied Materials SRP productsadvanced troubleshooting toolsaction plans
Soft skills
organizational skillstime managementinterpersonal skillscommunication skillsindependent workteam collaborationstress managementproblem-solving
Certifications
Bachelor's degreeApplied Materials Etch Product Certification
