Appello UK

Operations

• Diagnosing and resolving advanced, high‑impact incidents across software and services
• Acting as the technical escalation point for Tier 1 & Tier 2 support
• Leading the Third Line Technician tier as a subject matter expert
• Identifying risks early and preventing issues before they impact the business
• Supporting new technology deployments and infrastructure improvements
• Playing a key role in always‑on (24/7) service delivery
• Troubleshoot complex application, code‑as‑a‑service, and systems issues
• Perform root cause analysis and eliminate recurring problems
• Debug front‑end code, investigate stack issues, and collaborate with tech teams
• Support Windows & Linux server estates
• Monitor and resolve faults across AWS and Azure
• Apply firmware updates over‑the‑air to remote devices
• Use tools and scripting such as AWS Lambda, Bash, and API management platforms
• Work within ITIL frameworks and controls
• Participate in 3rd line out‑of‑hours support aligned to business processes

Systems Engineer, Operations

Designer

• Lead the creation of Service Design Packages
• Own service configuration integrity
• Ensure everything from SLAs to CMDB records is accurate and audit‑ready
• Work closely with engineering, quality, programmes, and service teams
• Turn complex change into smooth, reliable services
• Spot gaps in configuration data
• Keep records aligned with internal processes and external audits
• Champion improvement initiatives and drive a culture of continual service excellence

Service Design and Configuration Manager

Manager

• Lead the development and launch of new consumer products and services, ensuring they are fully prepared for post‑launch support.
• Own the end‑to‑end product lifecycle , from technical specifications and feasibility through to delivery, support, and continuous improvement.
• Define clear technical and UI/UX requirements , managing risk, quality, and readiness in collaboration with development, UAT, and operations teams.
• Work cross‑functionally with Supply Chain, Finance, Marketing, and Training to ensure smooth, scalable, and on‑time product delivery.
• Drive improvements to existing products and services , supporting maintenance, enhancements, scalability, and excellent customer experience.

Technical Products and Services Development Manager

Engineer

• Design & deliver UAT protocols that comprehensively validate functional and operational requirements
• Execute rigorous UAT across new and enhanced systems to ensure releases meet agreed stakeholder expectations
• Capture and validate requirement changes , maintaining clear traceability from change request to test outcome
• Create and maintain detailed documentation , including test results, defect logs, and formal sign‑off reports
• Manage testing timelines , proactively flagging risks, blockers, or delivery concerns
• Collaborate cross‑functionally with development, product, and business teams to support smooth go‑live transitions
• Identify, log, and track defects , working closely with developers to reproduce issues and verify fixes
• Continuously improve UAT processes , tools, and best practices across the engineering function

UAT Engineer

Network Engineer

• Design, deploy, and maintain Appello’s network infrastructure
• Provide 4th line support for complex network issues
• Enable mission‑critical digital communications
• Safeguard network security by implementing controls
• Ensure compliance with UK GDPR and TSA standards
• Deliver clear technical guidance on network connectivity
• Monitor and optimise network performance
• Manage third‑party providers

Learning and Development

• Deliver impactful technical training supporting system onboarding and strengthening digital confidence
• Partner with Technical L&D Partner and operational teams to deliver practical training
• Identify skills gaps and design engaging development pathways
• Adapt training style to suit different learners
• Keep learning content current and accessible using LMS

Technical Trainer, Learning & Development

Chief Marketing Officer

• Power digital campaigns that build our brand, fuel growth, and connect us with the housing and care sectors that matter most
• Running high‑impact digital campaigns across LinkedIn, paid ads and email
• Creating and scheduling engaging social content that builds Appello’s brand and voice
• Managing and optimising LinkedIn Ads to drive quality B2B leads
• Building smart email journeys and automation in HubSpot to nurture, upsell and cross‑sell
• Tracking performance and turning data into actionable insight
• Keeping HubSpot, website content and landing pages clean, compliant and conversion‑focused