Appello UK

Field Engineer

• Deliver expert support via phone, email, remote tools, and on-site visits
• Troubleshoot advanced hardware, software, and network issues
• Support TECS devices and platforms including SmartLife and SmartBridge
• Maintain exceptional customer service
• Diagnose critical faults, perform root cause analysis, and implement long-term solutions
• Manage major incidents to minimize service disruption
• Develop and maintain clear technical documentation and troubleshooting guides

Field Service Engineer – Midlands

Administration

• Support customers, field teams, and partners while making sure every detail — big or small — is looked after with care.
• Input contract details into our MIS (Business Central).
• Support field-based Contracts Managers with customer liaison.
• Create, release, and send purchase orders.
• Maintain organised electronic filing systems.
• Progress outstanding orders and schedule deliveries.
• Manage subcontractor paperwork in line with ISO standards.
• Liaise with departments across the business to maintain strong information flow.
• Record returns, process warranty claims, and manage replacements.

SmartTEC Administrator

Learning and Development

• Deliver impactful technical training that supports system onboarding, strengthens digital confidence, and keeps learning fresh and effective
• Collaborate closely with the Technical L&D Partner and operational teams
• Identify skills gaps and turn them into clear, engaging development pathways
• Organize and manage training content to keep it current and accessible
• Collaborate cross‑functionally to support system rollouts and transformation initiatives through effective training

Field Service Engineer – Midlands

SmartTEC Administrator

Learning & Development – Technical Trainer