Learning & Development – Technical Trainer

Appello UK

Deliver impactful technical training for Appello's careline service while identifying skills gaps and creating development pathways. Collaborate with teams to enhance digital confidence through system onboarding and training.

Posted 5/17/2026full-timeNew Milton • 🇬🇧 United KingdomMid-LevelSenior💰 £28,000 - £29,000 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Deliver impactful technical training that supports system onboarding, strengthens digital confidence, and keeps learning fresh and effective
Collaborate closely with the Technical L&D Partner and operational teams
Identify skills gaps and turn them into clear, engaging development pathways
Organize and manage training content to keep it current and accessible
Collaborate cross‑functionally to support system rollouts and transformation initiatives through effective training

Requirements

What you’ll need

5mpbs upload and 15mpbs download internet speed
Hands-on experience supporting onboarding and upskilling for digital systems
Ability to create clear, user-friendly technical documentation
Experience delivering or developing technical training—particularly in technology‑enabled, telecare, or healthcare environments
Practical working knowledge across at least three core technical areas, such as networking, telecommunications, connectivity, telecare protocols, SIP, ITSM tools, or secure VPN technologies
Comfortable troubleshooting and explaining technical concepts clearly
Understanding of how systems interact in real‑world environments
Familiarity with LMS platforms and digital learning tools is desirable
Understanding how adults learn and enjoy designing engaging training

Benefits

Comp & perks

161 hours holidays pa plus bank holidays
Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical trainingtechnical documentationnetworkingtelecommunicationsconnectivitytelecare protocolsSIPITSM toolssecure VPN technologies

Soft Skills

collaborationcommunicationorganizational skillstroubleshootingengagement design